What are the responsibilities and job description for the Associate IT Analyst position at NeuraFlash?

Why NeuraFlash :

At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions-integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more-to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.

We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash was selected as the only partner for the private beta prior to launch. Post-launch, we've earned the distinction of being Salesforce's #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.

Be part of the NeuraFlash journey and help shape the next wave of AI-powered transformation. Here, you'll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you're ready to make your mark in the AI space, NeuraFlash is the place for you.

Role and Responsibilities

As the NeuraFlash Associate IT Analyst, you will be involved with Onboarding / Offboarding & Support - Will help in setting up new hardware / software and access for new hires in a 100% remote workforce environment
Effectively challenges current processes and develops novel approaches
Determines project deadlines and objectives with management
Provides support of complex applications and special projects within NeuraFlash
Developing solutions to complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors across multiple platforms.
Implements projects in support of internal corporate infrastructure
Supports and trains users on hardware systems and software applications
Advises and makes recommendations on equipment and software application purchases
Provides statistics for measuring technical services

Skills

1 years of IT experience

Strong collaboration and communication skills.

Attentiveness to detail - show initiative

Customer service excellence - must be happy to solve IT problems with a smile

Understanding of MacOS and Macbook devices, Google Workspace (G-Suite), Atlassian Product Stack and Google Cloud Platform.

Experience with Mosyle MDM

Ability to deal effectively with a wide range of vendors and service providers

Awesome verbal and written communication skills, attentiveness to detail - show initiative

Ability to deal effectively with a wide range of vendors and service providers

Knowledge of Salesforce is ideal but not required

What's it like to be a part of NeuraFlash?

Remote & In-Person : Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash Family who work remotely, we're focused on keeping everyone connected and unified as one team.

Travel : Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.

Flexibility : Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn't possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done

Collaboration : You have a voice here! If you work with a team of smart people like we do, it's a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.

Celebrate Often : We take our work seriously, but we don't take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don't forget to slow down and celebrate the big things and the small things together.

Location : NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States. If you prefer to work from home, we can accommodate remote locations for our employees based in the United States, anywhere within British Columbia or Ontario for our Canada-based employees, anywhere in India for our India-based employees, and anywhere within Colombia for our Colombia-based employees!

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