Salesforce Solution Architect, Experience Cloud

YOU WILL HAVE THE OPPORTUNITY TO: 

• Provide industry best practices and serve as a trusted client advisor
• Drive requirement gathering and serve as the Salesforce platform expert
• Work with the client to build out their strategy and roadmap, enabling both quick wins and longer-term strategic goals
• Leverage Salesforce technology such as Experience Cloud, Service Cloud, and Knowledge
• Provide input on detailed design specifications, infrastructure, and project plans
• Translate business requirements into well-architected solutions
• Coach and mentor junior technical and functional team members
• Follow and understand new Salesforce product and technical capabilities

REQUIRED QUALIFICATIONS:

• Significant business process, technical consulting, or enterprise architecture experience
• 3 years of CRM industry experience (Salesforce platform preferred) 
• Proven ability to design and optimize business processes and integrate processes across disparate systems
• Understanding of basic UX principles
• Willing and able learner of new technologies
• Extremely strong written and oral communication

PREFERRED SKILLS:

• Expertise providing solution architecture on Salesforce Experience Cloud
• Salesforce certifications in Service Cloud and Experience Cloud
• Familiarity with charting tools (e.g., Lucidchart)
• Experience working alongside designers utilizing artifacts such as sitemaps, detailed mockups, and prototypes
• Involvement in design or development of custom web components

WHAT DOES THE  TYPICAL INTERVIEW PROCESS LOOK LIKE?

• Recruiter screen (phone) - 30 minutes
• First interview (video) - 45 minutes 
• You’ll talk through your career goals and relevant work examples
• Second interview (Video) - 30 minutes 
• You’ll discuss challenges you have overcome and the tools you used to get there
• Panel Interview with Real-Time Exercise (Video) - 60 minutes
• The call will be split into two parts:
• You’ll receive a prompt and talk through potential solution options and live on the spot (no offline preparation required)
• You’ll get some time to interact with team members you haven’t met yet