IT Support Specialist

Position-IT Support Specialist

Location - Onsite in Hoffman Estates, Illinois (5 days per week)

Duration- 4-6 Months

Interview – Phone And Skype

Job Description;

The IT Support Specialist's role is to ensure computer operations so that end-users can accomplish business as usual tasks. This includes receiving, prioritizing, documenting, and actively resolving end-users support requests related to local issue. The requests can be received by Phone, Email or Self Service portal.

Call Notes:

• New temp need for someone on LOA
• 4-6 months depending on individual on leave
• Focus:
• Need someone who understands network concepts like AD, LAN/WAN. Someone who can troubleshoot those issues effectively and work with resources to get back up and running
• Will need to be available after hours, but not often
• Reimaging iPad, laptops, ticketing, laptop support, familiarity with AD
• Targeting an L2 support person who understand network concepts
• Want someone in the door ASAP (Feb 3rd target)

Responsibilities and tasks

• Ensure all calls, tickets and requests assigned by the service desk are responded and categorized as per the guideline and the internal SLAs. * * Perform the initial technical triage of the inquiries.
• Perform the first troubleshooting to provide second lines all the information needed to take over the resolution. * * Takes full ownership of issues, troubleshooting, ensures that all parties involved are informed of updates. * * Ensure that the agreed service levels are met.
• Represent single point of contact for all end users’, including senior management, issues or inquires. * * Deliver a service in line with users’ expectation. * * Build and maintain knowledge base, create, and update documentations.
• Perform Admin IT tasks as per predefined process (Mover-Leavers-Starters) * * Order management: perform order management task using the existing tools/vendor access based on business requests.
• Assist the Head of IT Support on incident review with service providers when requested. * Play a proactive role on improving existing process and procedures.
• Familiarity with a variety of software and hardware, including printers, mobile devices, windows OS, iOS,
• Excellent communication skills, both verbal and written.
• Ability to diagnose and resolve technical issues.
• Customer-oriented mindset.
• Knowledge of networking concepts such as DNS, DHCP, TCP/IP and LAN/WAN.
• Ability to work independently and as part of a team. Global IT | IT Support 3 Requirements and Profile Basic requirements Qualifications, Experience
• 3-5 years’ experience ideally on IT support sector.
• Able to gather relevant information systematically to troubleshoot and resolve issues.
• Ability to work in a team environment.
• Good analytical, problem-solving skills.
• Knowledge of ITIL and industry best practices, a certification would be considered an asset.
• Strong oral and written communication skills
• High level of flexibility and outstanding stress management
• Hands-on experience with solving common Windows, Microsoft Office 365 or Suite issues.
• Solid understanding of networking and end user computing hardware and devices (laptops, workstations, desk and mobile phones, other peripherals)
• College degree in IT engineering or equivalent working experience
• Competencies * Engagement * Responsibility * Customer focus * Problem solving * Collaboration * Teamwork

Job Type: Contract

Pay: $20.00 - $22.00 per hour

Schedule:

• 8 hour shift

Experience:

• IT support: 4 years (Preferred)
• networking concepts: 3 years (Required)
• LAN/WAN: 1 year (Required)

Ability to Commute:

• Hoffman Estates, IL 60192 (Required)

Ability to Relocate:

• Hoffman Estates, IL 60192: Relocate before starting work (Preferred)

Work Location: In person

Salary : $20 - $22