What are the responsibilities and job description for the Hybrid Scheduling Coordinator position at Neurocare Inc?
Hybrid Scheduling Coordinator
Do you enjoy helping patient’s access important healthcare services?
Are you a problem solver? Detail oriented? Great communicator?
If so, you may be just what we’re looking for!
About the Position
This position is responsible for providing excellent customer service to patients and physician offices in order to coordinate the scheduling and completion of diagnostic sleep testing.
Primary duties consist of:
- HEAVY PHONE WORK - Inbound and outbound calls
- Schedule a minimum of 20 patients per day (required very heavy outbound phone work)
- Obtains patient history and all appropriate clinical data prior to appointment
- Educates patients regarding the type of sleep testing ordered, the registration and study process, and additional services available
- Verify insurance (online) prior to scheduling to ensure compliant billing
- Communicates and works with clinical team to ensure appropriate staff availability to meet patient needs and access to services
- Interacts with physicians, insurance providers, and others to address and resolve a variety of issues and concerns
- Reports weekly and monthly information pertinent to assigned sites
- Other duties as assigned
Education and Experience:
- 1 year customer service experience
- Bilingual (English/Spanish)
- Experience in a medical setting preferred
- HS diploma or GED
- Associate’s or Bachelor’s degree preferred
- Strong multitasking skills between task lists and inbound calls
- Strong computer skills: Microsoft Office and the ability to learn new software quickly
- High level of organization and accuracy
- Exceptional telephone communication skills and manner, reflecting enthusiasm and professionalism
**This position requires the ability to work 1 weekend day and 1 evening shift per month**
**Remote environment must provide privacy, with secure password protected internet access and no other concurrent responsibilities during scheduled work hours**
About Neurocare
Neurocare, Inc., is the largest employer of Sleep Technologists in the New England area for over 25 years. We are a patient-centric, quality-focused organization. We collaborate with high profile academic medical centers, community hospitals, and physician groups to design and manage state of the art sleep disorder programs. Our strong commitment to uncompromising quality care and customer service has driven our reputation as a leader in the field.
Neurocare, Inc. EOE
