Customer Support Coordinator

Reports To: Manager, Customer Service

Department: Sales, Customer Service and Marketing

Classification: Non-Exempt

About NeurOptics

NeurOptics Inc. is the leader in the science of pupillometry. Driven by a passion to help clinicians improve patient outcomes, NeurOptics develops and markets innovative technologies facilitating improved medical decision making and enabling clinical research in critical care medicine, neurology, neurosurgery, emergency medicine, and research. Headquartered in Irvine, California, NeurOptics, Inc. is represented in over 40 countries worldwide.

At NeurOptics, we are passionate patient advocates. For us, helping clinicians provide improved neurological patient outcomes is our life’s work.

Description

In this ENTRY LEVEL high-profile role, the CUSTOMER SUPPORT COORDINATOR will be a proactive member of a dynamic sales, customer service, and marketing team introducing new and advanced technology and standard of care in critical care patient management. The ideal candidate will be a high-impact, self-motivated and results-oriented individual.

Job Responsibilities

In this entry-level position, the CUSTOMER SUPPORT COORDINATOR will provide ongoing support to our Sales, Customer Service, and Marketing Department to accomplish key Company objectives, to include:

• • • • Answer incoming calls, takes messages, and forwards calls to the appropriate person or department.
      • Fulfills Marketing Literature Requests for US sales team and international distributors in a timely and accurate manner.
      • Completes monthly inventory of all sales support and marketing literature and supplies, and alerts Product Management to reorder product.
      • Performs tasks such as filing, photocopying, and scanning.
      • Implements New Hire Onboarding supply shipments for all new US hires.
      • Supports Region Exhibit/Symposia support function as directed for US sales team.
      • Completes Vendor Credentialing sign-ups as directed for the US sales team.
      • Functions as a back-up for the Customer Service Representative position by entering basic customer orders.
      • Supports Sales Training Program planning, development and meeting logistics, as Field Management directs.
      • Supports National Sales Meeting planning, development, meeting logistics, and making reservations as required by Senior Leadership, Marketing and Field Management.
      • Supports Customer Service, Marketing, and Sales Management team as needed.

Benefits

This is a full-time, non-exempt position offering competitive compensation.

Primary Qualifications

• • • • College preferred. No major required.
      • Excellent written and verbal communication skills are required
      • Superior organizational and time management skills
      • Demonstrated proficiency in MS Office Suite (Outlook, Word, Excel, Teams, and SharePoint)
      • Excellent interpersonal skills, enthusiasm and positive attitude
      • A self-starter who is highly motivated to excel
      • Excellent references

This on-site position is based in our Corporate Headquarters in Irvine and is not a remote position. To apply, applicants must submit a resume to: Careers@NeurOptics.com