What are the responsibilities and job description for the Front Desk Agent position at NeuroSpine?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional guest experiences. As the first point of contact for our guests, you will play a crucial role in ensuring their stay is enjoyable and memorable. This position requires excellent communication skills, a strong customer service orientation, and the ability to handle various tasks efficiently in a fast-paced environment.
Responsibilities
- Greet and welcome patient upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently, ensuring accuracy in patient information.
- Handle patient inquiries and requests.
- Maintain an organized front desk area, including managing phone systems and responding to calls professionally.
- Assist with appointments, cancellations, and modifications while ensuring patient satisfaction.
- Process payments accurately and maintain financial records as required.
- Uphold practice policies and procedures while promoting a positive atmosphere for patient and staff alike.
Qualifications
- Previous front desk position is preferred but not mandatory.
- Strong customer service skills with a focus on patient relations are essential.
- Ability to multitask.
- Familiarity with front desk operations and phone systems is advantageous.
- Excellent interpersonal skills with the ability to work well under pressure in a team-oriented environment.
- A positive attitude and professional appearance are crucial for representing our brand effectively.
Join us as we strive to create unforgettable experiences for our guests through exceptional service and hospitality!
Job Type: Full-time
Benefits:
- 401(k)
- Health insurance
- Paid time off
Schedule:
- Day shift
Work Location: In person