Administrative Operations Manager

The Manager of Administrative Operations is responsible for managing day-to-day administrative operations. This role plays a critical part in driving operational efficiency, optimizing processes, and ensuring the delivery of high-quality products or services to customers.

Tasks

• Works with Vice President of Administrative Operations to develop and implement operational strategies, plans, and initiatives aligned with the organization's goals and objectives.
• Oversees management services organization (MSO) service line including provider practice onboarding, issue resolution and key performance indicators (KPIs).
• Acts as an administrative operations liaison to other departments, coordinating communication and streamlining workflows between clinical, financial, and administrative teams.
• Leads and manages cross-functional projects within the organization, ensuring successful planning, execution, and delivery.
• Analyzes current administrative operational processes, identify inefficiencies, and implement solutions to improve workflows and reduce operational costs.
• Designs and implements analytical reports that provide a clear view of operational performance and drive data-driven decision-making across teams.
• Ensures compliance with regulatory requirements and industry standards related to administrative operations.
• Identifies and implements technology solutions and tools to streamline administrative operations and enhance productivity.
• Fosters a collaborative, results-oriented culture within the operations team, promoting continuous improvement and performance excellence.
• Collaborates with senior management and providing operational insights and recommendations to support strategic decision-making.

Work Activities

• Develops and implements administrative operational strategies and initiatives
• Manages and optimize administrative operational processes
• Develops, monitors and analyzes performance metrics
• Collaborates with cross-functional teams
• Implements technology solutions for operational improvement
• Collaborates with senior management

Qualifications

• Minimum of 3 years of experience in healthcare operations, practice management, administrative operations or a related management role.
• Knowledge of administrative operations practices and methodologies
• Experience in developing and implementing operational strategies and process improvement initiatives.