Summary Duties and Responsibilities:

The Resident Services Program Coordinator serves as the program coordinator and administrative point of contact for Nevada HAND’s Resident Services Department (RSD) leadership team, which consists of the Director of Resident Services and the Assistant Director of Resident Services.

This position is responsible for coordinating the activities and programs enjoyed by residents while managing the Efforts to Outcomes (ETO) database in a variety of ways, including but not limited to: data monitoring, troubleshooting, and analysis; report development and distribution; end-user training and continued implementation.

Essential Functions and Work Duties:

The Resident Services Program Coordinator fulfills the following essential functions under the direction of the Director of Resident Services and, as directed, coordinates with other NHI department staff, residents, and collaborative partner organizations. Additional work functions and duties may be assigned.

Administrative Support

• Provide administrative support for the RSD leadership team by preparing consistent and accurate reports, memos, letters, and other documents.
• Provide phone and communications support, including responding to emails, scheduling, and sending out updates.
• Assist with the planning and execution of RSD meetings, activities, programs, and events.
• In preparation for meetings gather and maintain information and required documentation for reports.
• Record meeting minutes, as assigned.
• Support coworkers by facilitating interdepartmental communications and interactions to ensure a smooth and accurate flow of work and information.
• Assist site-staff with the production of resident calendars and flyers.
• Review, code and submit all vendor invoices, billing statements, receipts, and other items to Resident Service Directors for approval.
• Return community calls received to support the agency's overall mission.

Program Coordination

Database Administration and Management

• Review, monitor, and compile the Resident Services Coordinators’ data and TouchPoint entries in ETO.
• As requested, provide guidance and technical support to Resident Services Managers and Resident Services Coordinators to ensure data quality and timely, accurate reporting.
• Serve as a System Administrator for the ETO Resident Services database, with responsibility for data monitoring, data compilation, and report development.
• Monitor and report RSD outcome data & KPIs and provide initial analysis in support of the department’s quarterly and annual goals and objectives.

Other Functions and Work Duties:

• Perform other duties as from time to time may be determined necessary for the well-being of the total operation.

• Coordinate specific work tasks with other personnel within the department as well as with other departments to ensure the smooth and accurate flow of work and information.
• Perform tasks which are supportive of the essential functions of the job, but which may be altered or re-designed upon individual circumstances.

Qualifications and Skills Required:

To perform this job successfully, an individual must have the necessary experience; rapport with residents, staff, and stakeholders; and be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Education and/or Experience:

• Bachelor’s Degree in social work, psychology, or a related field and 3 years work experience or volunteer experience advancing the wellbeing of low- income seniors, families, working-age adults, and/or youth OR a High School Diploma, or equivalent, and 7 years work experience or volunteer experience advancing the wellbeing of low-income seniors, families, working-age adults, and/or youth.
• Valid Driver License.
• Experience in local, state, and federal agencies and private social service agencies is a plus.

Other Skills and Abilities:

• Ability to read, write, and speak English. Spanish fluency is a plus.
• Self-starter, innovative, curious.
• Reliable Transportation.
• Proficient reading, writing, grammar, and reporting skills. MS Office skills including Word, Excel, and Adobe Publisher. Writing sample required.
• Effective interpersonal relations, communication, and customer service skills.
• Ability to work in a collaborative team environment.
• Ability to work independently as well as with others. Enjoy interacting with internal and external parties.
• Ability to organize and prioritize tasks.
• Ability to work closely with RSD leadership, staff, residents, resident groups, management, and service partners.
• Energetic, enthusiastic, and interested in learning in a fast-paced work environment. Friendly and optimistic.
• Outstanding organizational skills and high attention to detail. Ability to work on multiple projects, adjust quickly to shifting priorities, meet deadlines, and exercise good judgment.
• Ability to take initiative and anticipate potential project complications or needs before they arise.
• Exceptional oral and written communication skills, with the ability to proofread and edit.

Physical Requirements:

• Stooping - frequently bending body downward and forward by bending the spine at the waist, requiring full use of the lower extremities and back muscles.
• Kneeling - frequently bending legs at knees to come to rest on knee or knees.
• Reaching - frequently extending hand(s) or arm(s) in any direction.

• Handling - frequently seizing, holding, grasping, turning, or otherwise working with hand or hands.

• Ability to transport files up to approximately 20 pounds.

• Ability to lift files up-to 20 pounds from the ground level to 4 feet in height and move them from shelf to shelf in storage.

• Walking - moving about on foot to accomplish tasks.

• Regularly required to use hand to finger, handle, or feel, reach with hands and arms and talk or hear using a telephone, computer keyboard, mouse, and calculator while seated at a desk.

• Able to sit at a desk for extended periods.

• Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus.
• Light work: Exerting up to 20 pounds of force occasionally, and/or up-to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most the time, the job is rated for Light Work. The worker may be subject to extreme cold or extreme hot during seasonal times while in NHI’s community, conducting activities with residents, or in transit to meetings or on NHI business.