Network and Connectivity Technician

TITLE:                        Network and Connectivity Technician
CLASSIFICATION:     Salaried (Exempt) - 260 Days/Years
SALARY:                    $73,800 to $81,800 (Level 2 to 10 based on education and experience)
REPORTS TO:             Director of Technology

Fully benefited position: This position includes medical, dental, vision, life insurance, holidays, personal, vacation and sick days.

SUMMARY: The Network and Connectivity Technician role within the Technology and Security department is responsible for monitoring, managing and maintaining various information systems platforms, implementing audio/video (A/V) platform connectivity, information and data inputs/outputs connections, analyzing and leading assigned network related initiatives, and providing general activities and expertise in information systems, networking and security. These may include, but not limited to, LAN/WAN networks, data connectivity and cabling, A/V connectivity, PA systems, information security, IP-connected devices and emerging technologies support.

QUALIFICATIONS:

• A minimum of five (5) years experience in computer/information technology, networking, information security or a related field.
• Education and/or Experience: Bachelor's degree from a recognized institution or equivalent experience, and/or industry technology/security certifications
• Demonstrate a willingness to accept responsibility and to interact well with all school employee groups.
• Have the skills, knowledge and ability to interact with and instruct others in using various computers and mobile devices.
• Excellent communication and interpersonal skills, including the ability to communicate with diverse groups, and speak with employees, students’ parents, and visitors.
• Have the skills, knowledge, and ability to diagnose problems and support the major enterprise systems and software in use by this School Corporation.
• Understanding and/or certification in Information Security / Network Security topics and activities
• Ability to plan and meet defined time schedules and deadlines.
• Willingness to accept direction and the ability to effectively complete assigned tasks.
• Such alternatives to the above qualifications as administration may find appropriate and acceptable
• Experience in an educational/academic environment is preferred.

RESPONSIBILITIES:

• Common network administration and analysis
• Network infrastructure configuration and maintenance, i.e., Aruba, Cisco, Ruckus, etc.
• Network security analysis, mitigation and response
• A/V and PA platforms and connectivity projects coordination with appropriate stakeholders
• Network-connected IP device evaluation, configuration and management
• Technology, security & process integration
• Identify, analyze and document technology related projects and initiatives, including software, apps, services, functions and content.
• Facilitate, research and evaluate new technologies. Analyze and specify technology tools relating to hardware, software and telecommunications services such as software applications, mobile devices/apps and instructional technologies.
• Coordinate and manage departmental projects, both owned by employee and those activities related to larger efforts where tasks and activities are owned by others, to completion.
• Provide status, timeline updates and completion information to manager, tracking system and/or end users.
• Coordinate activities with help desk, network engineering and other IT/IS groups.
• Work with senior staff to develop effective resolution plans and procedures.
• Work with staff to monitor systems usage and evaluate performance against defined goals.
• Communicate with other departments to report and resolve network, A/V and connectivity issues. Consult with department managers to develop system solutions consistent with organizational objectives.
• Validate project and program objectives through testing, reviewing objectives, comparison with established standards, and evaluating proposed changes; recommend changes and make modifications as needed.
• Coordinates activities of hardware, software, support and training vendors, especially those related to connectivity and security impacting classroom settings. 
• Collect and analyze network and A/V data to improve technology support in schools.
• Review and contribute to network, hardware, software and app documentation.
• Attend meetings, conferences and seminars to learn emerging IT, communications and IP/network technologies.
• Assist with and coordinate technology education projects that support use of tech in classrooms
• The employee shall remain free of any alcohol or non-prescribed controlled substance abuse in the workplace throughout his/her employment in the corporation
• Performs other duties as assigned by administration.

PHYSICAL REQUIREMENTS:   While performing the duties of this job, the employee is frequently required to sit and reach with hands and arms.  The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl.  The employee must occasionally lift and/or move up to 50 pounds.

The employee shall remain free of any alcohol or nonprescribed controlled substance abuse in the workplace throughout his/her employment in the Corporation.

Salary : $73,800 - $81,800