What are the responsibilities and job description for the Customer Service Representative position at New American Funding?
A company is looking for a Customer Service Representative.Key ResponsibilitiesEngage with customers through email and outbound calls to gather information about their financial situationEducate customers and loan officers on the next steps in the mortgage processInput and manage customer data in the system and appropriately disposition customer filesRequired Qualifications1-2 years of customer service, call center, or sales experienceProficiency with Microsoft Office programs such as Word, Excel, and OutlookHigh School Diploma or equivalent; some college preferredPassionate about helping customers achieve financial goalsExperience in the mortgage or real estate industry is preferred
