What are the responsibilities and job description for the Servicing Systems Analyst position at New American Funding?
Overview
Job Title: Servicing Systems Analyst I
Location: Austin, TX (remote if outside of 31 miles from Austin location).
Pay: up to 65K D.O.E.
Overview:
The Business Analyst will report to the VP of Systems Automation. This individual’s primary roles are to manage various tasks supporting the servicing system production needs as well as supporting projects and enhancements. Participate in key change management functions as directed by manager.
Responsibilities
Servicing Systems
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- Create and update user’s security accounts to the various servicing applications.
- Perform general user security functions; such as password resets, unlocking of account or deactivations.
- Perform daily setup of Director task tracking queues
- Perform daily payee updates and setup
- Update system headers as needed
- Support EOY tasks as needed
- Complete tasks assigned to Servicing Systems
- Support DR and Patch testing as needed
- Complete ad hoc reporting as directed by management.
- Research Servicing System questions from the Servicing Users
- Provide analytical solution support for all Servicing units.
- Assist in other areas of Servicing as needed.
Qualifications
- 2 years Mortgage Servicing or other relevant financial services industry experience
- Knowledge of ICE Mortgage Technology (aka ICE MSP & Director);
- Working in Austin Preferred
Work Authorization: Must be able to verify identity and employment eligibility to work in the U.S.
Other Duties: This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned to meet the needs of the organization.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to ten pounds. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information. VISION: See in the normal visual range with or without correction. HEARING: Hear in the normal audio range with or without correction.
[EOE/M/F/D/V. Drug-free workplace.]
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