Quality Assurance Compliance Officer/Agency Investigator

Are you detail-oriented and adept at managing schedules effectively? Join our team as Quality Assurance Compliance Officer / Agency Investigator where you would be responsible for the overall agency compliance, auditing, and creating and implementing any necessary policies and procedures. In addition, assure compliance with requirements set forth by any issuing authority included but not limited to Department of Health, Occupational Safety and Health Administration, Department of Labor, Office of Medicaid Inspector General, and Division of Human Rights by performing the following duties.

Responsibilities and Duties : include the following.  Other duties may be assigned. Identifies areas within the agency in need of compliance and implements changes. Responsible for being a resource to co-workers regarding any policies or regulations that they may have questions on. Trains and guides employees to be compliant within

their department. Brings any concerns or requested changes to management to review.

Responsible for being knowledgeable of all policies of the agency.

Reviews and updates all policies of the agency in the first 3 months of each year.

Assist in any investigations including, completion, and submission of complaints to any outside entity and ensures deadlines are met.

Attends SRI trainings on an annual basis and Compliance trainings annually.

Participates in monthly SIRC meetings to stay involved with the overall quality assurance of the agency and gives recommendations as necessary to management for improved

employee and client care.

Performs quarterly audits in all departments including but not limited to Employee Personnel, Medical / Training records, client Medical Charts, Payroll Departments to ensure ongoing compliance.  May delegate audit responsibilities to trained agency personnel, based on need.

Conducts full department audits to clean up any departments necessary to assure compliance, if necessary.  May delegate audit responsibilities to trained agency personnel, based on need.

Conducts and assists in the completion of annual employee and client surveys to ensure the satisfaction of services.  May delegate responsibilities to trained agency personnel, based on need.

Responsible for ensuring the quality assurance team gathers all necessary information and submits the annual LHCSA statistical report.

Assists the quality assurance team in bi-annually in home visits with clients to ensure home book compliance and the satisfaction of services. Processes all client admissions / discharges weekly and ensures accurate medical records / home books.

Assists in compiling a department report to communicate findings at the agency monthly department meetings.

Attends monthly department meetings.

Holds / attends quarterly Compliance Committee meetings.

Holds / attends quarterly Quality Improvement Committee meetings.

Ensures proper attendance at quarterly committee meetings.

Tracks information for all current tracking systems.

Trains departments as necessary and holds trainings once per year for compliance.

Responsible for implementing, monitoring, and coordinating such action as is necessary and appropriate to facilitate an effective OMIG required Compliance Program.

Responsible for being familiar with agency regulations for medical charts and home books.

Provides feedback and ideas to improve agency departments or processes.

Trains quality assurance members on transition, monthly supply ordering, name badge production, staff certificates, and extra mile awards, auditing

Responsible for being respectful and kind at all times regarding any communications as a New Beginnings representative.

Ensures all agency information is kept confidential at all times.

Performs duties, and other related duties, as assigned by the supervisor and seeks guidance from supervisor, if necessary.

Assists as point of contact during any agency audits performed, if needed.

Assure update / completion of QA department handbook each year.

Assures all documents necessary for client records are scanned and saved in appropriate electronic files within the set agency format.

Assure documents are distributed to appropriate outside agencies.

Be a backup to cover duties of other QA team members when they are absent if a co-worker is unable to perform these duties.

Requirements :

High school diploma or equivalent.

Strong organizational and communication skills.

New Beginnings Home Care, Inc. has a great team of dedicated, loving professionals who take pride in the success of our clients. We are all about “going the extra mile” in every possible way. We train our employees to go above and beyond the call of duty when it comes to serving your loved ones. We provide serves to several counties in Central New York.