Benefits :
- Competitive salary
- Employee discounts
- Opportunity for advancement
- Paid time off
- Wellness resources
Position Overview
The General Manager is responsible for effectively managing all facets of their gym, including, but not limited to hiring, training, development of team members and overall gym operations. This includes delivering excellent customer service to our members while role-modeling the organization's values and culture.
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We Offer
Competitive payTraining programsEmployee discounts and perksPromotion opportunitiesFitness-minded workplace cultureCertification discounts (NASM, ACE, ISSA, or NCCA accredited equivalent)Plus, additional perks!Member Experience Responsibilities
Deliver exceptional gym member experienceOversee member experience within the gym and lead by exampleProvide and maintain the highest level of customer service to our membersProvide effective decision-making regarding customer service issues to provide a positive member experienceEnsure our members receive the best fitness experience by walking the gym floor and assisting members when neededManage member feedback of gymTeam Member Experience Responsibilities
Deliver exceptional team member experienceHire, train and schedule all gym-level staffTrain and develop front desk team members and / or frontline team members regarding all standard operating processes involving member acquisition and onboardingManage and evaluate the performance of all gym team membersOversee team member bi-weekly payroll to ensure all missed punches are corrected and submitted on time with payroll signed off by indicated deadlineGym Management Responsibilities
Facilitate and monitor company-wide initiativesEnsure facility is clean and operationally sound & assist in organizing weights and inspecting equipment to ensure it is in working orderEffectively manage the operations of the gym, including managing gym-controllable inventory and assetsBe an ambassador of your gym by promoting and staying aware of your gym's social media and digital presenceUnderstand budgeting, inventory, payroll, labor management, and facilities maintenanceHave business acumen that includes an understanding of the competitive landscape and community around the gymStay aware of all job postings for your gym, and ensure interviews are performed on a consistent basis to prevent any open positions in operations or fitnessQualifications
Fitness industry experience requiredPromotionally-oriented and have the ability to direct sales through company required outreach programsStrong customer service orientation with proven resultsUnderstanding of performance metrics including P&L, revenue, budgeting, inventory, payroll, cost controls and facilities maintenanceExcellent verbal and written communication skillsOpen, participative leadership style and drive for excellenceStrong work ethic, integrity, and professional demeanorAbout Gold’s Gym
What started out in 1965 as a small gym in Venice Beach, California has since become the most well-known and traditional fitness company in the world Gold's Gym. Over the last 55 years, Gold's Gym has developed into a global brand with over 600 locations spanning 6 continents. Bodybuilding greats such as Arnold Schwarzenegger, Lou Ferrigno and Franco Columbu worked out at the original Gold's Gym, which went on to become the most legendary gym in the world. In the fitness industry, the brand enjoys cult status and universal appeal with 96% aided brand awareness.
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