Seasonal River Cashier Coordinator

GENERAL PURPOSE:  Under general supervision from the River and Watershed Manager and River Operations Specialist, assists in supervising assigned sta? and in ensuring customer satisfaction and safety for employees and visitors at Prince Solms Park for river access. Primarily will work with cashiers selling River Management Fee wristbands, and answer questions that river visitors have.PRIMARY DUTIES AND RESPONSIBILITIES:
The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classi?cation, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-speci?c duties.
 

• Provides customer service and assistance to patrons; responds to various types of facility and policy inquiries; facilitates the timely and e?ective resolution of patron complaints.
• Prepares and assists in maintaining facilities including but not limited to supervising and participating in maintenance at the City Tube Chute and Cashier Booths for River Management to ensure a safe condition and to meet community needs; must be in compliance with the City’s strategic objectives, policies and procedures, and State and Federal laws.
• Provides prompt, courteous, and friendly customer services to the public in order to maintain positive customer relations.
• Assists in managing a variety of administrative activities including processing of transactions via cash and credit card payment methods, data collection, timekeeping and payroll, and preparation of attendance and sales reports.
• Oversees the performance of assigned sta? to evaluate proper cash handling policies and consistent documentation and protocols of Cashier duties. 
• Assists Cashiers with answering questions from the public and ensuring the Cashiers have the tools they need to do their job e?ectively, such as maintaining equipment, cash bags, and wristband inventory.
• Facilitates Cashier in-service trainings.
• Assists in quality control reviews for river-related initiatives such as the free life jacket program, paid parking services, and litter removal e?orts.
• Assists River and Watershed team with additional tasks with River Management Fee wristband orders, inventory, and reconciliation.
• May be required to drive a City vehicle for transportation to and from various City locations as directed by the River and Watershed Manager.
• Effectively communicate problems or concerns with the River and Watershed Manager and River Operations Specialist.
• Performs other duties as assigned or required.

MINIMUM QUALIFICATIONS:
Education and Experience:

• High school diploma or GED equivalent.
• Must be at least eighteen (18) years of age and have at least one (1) year of experience as a Cashier with additional experience preferred.
• At least one (1) year of supervisory experience with additional experience preferred. 

 
Required Licenses or Certifications:

• Must possess a valid Texas Driver’s License.

Required Knowledge of:

• Cash handling policies and protocols.
• Principles and practices of customer service. 
• Principles and practices of employee supervision.
• Federal and State safety laws and regulations.

 
Required Skill in:

• Interpreting customer and facility needs and solving customer service and public relations issues.
• Analyzing problems, providing alternatives, and identifying solutions in support of established goals. 
• Responding to emergencies and determining corrective actions using available resources.
• Establishing and maintaining cooperative and effective working relationships with City employees, facility lessees, and guests, event sponsors and vendors, and the general public.   
• Operating and maintaining a personal computer utilizing a variety of business software. 
• Effective, clear, and concise verbal and written communication.

Salary : $14