What are the responsibilities and job description for the Veterinary Receptionist position at New Britain Veterinary Clinic?
Applicants must have a professional work ethic, excellent communication skills, be able to multi-task efficiently in a fast-paced environment. Must be able to work Tuesday, Wednesday, Thursday evenings (until approx. 6:30 pm) and Saturday mornings.
Responsibilities include, but not limited to:
- Greet clients and their pets and complete the appointment check in process which can include inputting and retrieving information from the computer, confirming the reason for the appointment, receiving and confirming the client's contact information, letting the medical team know the patient has arrived and escort the client to the exam room with their pet.
- Assist clients with check-out including, but not limited to: ensuring services and product sales are correctly accounted, using the practice management software system, handling money, processing credit and debit cards, accepting and recording various forms of payment, and setting future appointments for follow-up visits.
- Answer phone calls from clients requesting appointments and asking questions about the hospital.
- Make outbound phone calls to remind clients of upcoming appointments and set appointments for pets due for services.
- Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology and pet behavior.
- Maintain cleanliness of the hospital to ensure a great client experience.
- Assist with other clinic duties when necessary.
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $18 - $21