What are the responsibilities and job description for the INTERNET/SALES/RETENTION position at New Century Volkswagen?
Qualifications
Must be able to have excellent verbal skills to communicate to our current and previous customers.
5 yr internet sales experience is required
Retention experience is a big plus
Being able to close over the phone is a must
Must have 5 yr plus car sales experience
Other
Ability to read and comprehend instructions and information.
Professional personal appearance.
Excellent communication skills.
Ability to meet company's production and quality standards.
Physical Requirements
Surroundings
spend time outdoors in the weather and elements.
spend time indoors in air-conditioned areas.
Sitting
on a regular basis
Standing
on a regular basis
Walking
on a regular basis
Bending, twisting and/or stooping
infrequently
Kneeling and/or Squatting
infrequently
Lifting
25 lbs to 50 lbs
infrequently
Reaching and/or lifting overhead
infrequently
Climbing
stairs
Repetitive hand/finger movement
on a regular basis
Grasping/grabbing with hands
infrequently
Pushing and Pulling
infrequently
Expectations
General Expectations
Devote himself/herself to insuring satisfaction to customers.
Determine management, production and quality requirements by asking questions and listening.
Attend company meetings as required.
Maintain a follow-up system that encourages follow through with assigned projects.
Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Understand the terminology of the business and keep abreast of technology changes in products and services.
Know and understand the federal, state and local requirements which govern the company’s business.
Follow lawful directions from supervisors.
Understand and follow work rules and procedures.
Participate in performance management.
Interact well with others and be a positive influence on employee morale.
Uphold the company’s non-disclosure and confidentiality policies and agreements.
Work evening, weekend and holiday work hours as required.
Job-Specific Expectations
Coordinate with the sales manager to set and meet new and used sales quotas. Meet the profit margin goals for vehicle sales.
Introduce customers to parts, service, F&I, and general merchandise departments.
Utilize floor time effectively in meeting the customer’s needs and soliciting sales.
Consistency use established procedures, such as tagging and proper storage, to provide for fast and effective handling of warranty items.
Make sure that customers are aware of the features and benefits on all products.
Consistently use established procedures to complete all paperwork correctly and on time.
Effectively use the computerized inventory control system, keeping it current and meeting net profit goals.
Actively develop prospects.
Demonstrate to the customer the advantages of products compared to other brands.
With all new and used vehicles sales, effectively cross sell accessories, additional parts, F&I products, service contracts, warranties, etc.
Be polite and friendly and greet customers promptly. Consistently follow the outlined sales process.
Verify that customers are qualified for their wants, needs, and ability to buy.
Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.
Ensure that customers receive consistent treatment by always following the documented procedures.
Conduct telephone transactions courteously and promptly.
Utilize the delivery of any new or used vehicle to create an event that will facilitate customer loyalty to the dealership.
Utilize a consistent quotation process for purchases, trade-ins, and vehicle sales.
Consistently contact customers by means of tickler files, mailing lists and personal follow up to promote additional sales and customer satisfaction.
Perform pre-delivery inspection and road test before delivery to customer.
Attend pertinent training and stay current with with sales department concerns and sales techniques.
