What are the responsibilities and job description for the Outreach Case Manager position at NEW Community Clinic LTD?
N.E.W. Community Clinic's mission is to provide access to quality, comprehensive, and compassionate healthcare for the underserved in our community. We provide healthcare services including medical, dental, mental healthcare, WIC, and community outreach services to anyone in our community who may be living in poverty or who may be underserved. We take care of people regardless of the ability to pay.
Position Summary:
Responsible for providing case management to individuals and families receiving services through N.E.W. Community Clinic in our Outreach programs and Mobile Health Unit.
Essential Functions of the Job: Other duties may be assigned.
- Focus on supporting the homeless population through delivery of case management services for health and wellness, coordination of care, and positive health outcomes
- Develop a plan of care to address identified client needs in collaboration with the client and the healthcare team as appropriate.
- Assist client in addressing identified barriers and challenges to meeting needs. Although the primary focus of the program is healthcare, the Case Manager also assists clients in accessing other services such housing, employment, day care, transportation, insurance, Social Security, disability benefits, community resources, etc.
- Support Healthcare for the Homeless Team Lead by participating in outreach events including health fairs, meet and greets, open houses, and other opportunities that may benefit the Mobile unit or foster new partnerships with community organizations
- Assist clients in completing either online or via phone Foodshare, BadgerCare, Medicaid, Family Planning Waiver, Express Enrollment insurance applications.
- Crisis intervention as needed, including suicide assessment, evaluation, and triage. Provide referrals and coordination of mental health services, including fulfilling records requests, requesting external records, and facilitating admission to other agencies.
- Document Case Management services in the electronic medical record system (Epic) in a timely manner.
- Coordinate, manage, and document medical, dental, vision, behavioral health, and specialty referrals, including scheduling appointments, addressing insurance issues, ensuring quality care, and advocating to reduce barriers to accessing care
- Assist N.E.W. providers with completion of primary care brief screenings (i.e., PHQ-9, and other required screenings).
Qualifications and Education Requirements:
Education: Bachelor's degree in social work or related field.
Experience: Previous case management or relevant experience preferred. Basic knowledge of case and utilization management practice and methodologies and state and federal healthcare regulations and accreditation required. Knowledge of the community, community organizations, and community resources. Able to use computer, printer, and software programs necessary to the position, e.g., Microsoft Office Suite, Outlook, electronic medical record.
Expertise: Ability to provide culturally competent services to a variety of clients in a direct responsive manner. Willingness to confront traditional barriers in respect of various servicing patients with various medical and mental health diagnoses. Excellent interpersonal skills and empathy toward patients. Able to develop teaching and counseling sessions, as needed. Must be able to adapt to changing situations and circumstances.
Language: Comprehend and use basic language either written or spoken to communicate information and ideals. Fluent in the Spanish language desirable.
Hours of Work: M-F but can be flexible on hours.
