What are the responsibilities and job description for the Systems Administrator position at New England Center for Children Inc?
The New England Center for Children (NECC) is a global leader in autism education and research, providing evidence-based services for 50 years.
The Systems Administrator is responsible for overseeing all aspects of the organization’s IT infrastructure. This includes new system implementations, system upgrades, maintenance, performance monitoring, information security monitoring, and other functions to ensure the efficiency and security of IT operations. Additionally, the Systems Administrator serves as a liaison to the user community, providing clear and appropriate communication and promptly addressing user issues related to system and network problems.
The job is primarily on-site and may involve occasional travel to maintain networks at edge sites near the main campus.
Benefits
- 4 weeks paid vacation, 16 hours of personal time, 13 holidays and accrued sick time
- Professional Development opportunities
- Tuition Reimbursement
- On-site discounted daycare
- Health and Wellness benefits
- Retirement savings and many more perks
Technology Experience
- Minimum of 1–3 years of experience as Systems Administrator or Network Administrator.
- Operating Systems: Windows Server Administration; Linux System Administration is a plus.
- Cloud Services: Microsoft 365, Azure, Active Directory, Exchange, Box.com, etc.
- Networking: Extreme Networks switches and appliances, TCP/IP, DNS, DHCP, Velo SD-WAN, VLANs and Subnetting, VPN, Site to Site tunnels, and remote access solutions.
- VOIP Systems: Cisco Unified Call Manager, Cisco Unity, InformaCast, SIP
- Print Management: PaperCut
- Security: Sonicwall and Fortinet UTM Firewalls, Multi-Factor Authentication, Endpoint Protection Solutions, Security Information and Event Management (SIEM) tools
Responsibilities
- Install, configure, and maintain server hardware and software.
- Monitor system performance and troubleshoot issues to ensure high availability and reliability.
- Manage user accounts, permissions, and access controls.
- Implement and maintain security best practices, including network segmentation, firewalls, intrusion detection systems, change management and patch management.
- Perform regular backups and disaster recovery planning and execution.
- Manage and configure virtualization environments (e.g., VMware).
- Administer moves, adds, and changes on Cisco VOIP phone system.
- Administer cloud services and resources.
- Maintain network infrastructure, including switches, routers, firewalls, and wireless access points.
- Maintain Data Center and IDF closet racks, UPS, and cable management.
- Administer Print Management server.
- Monitor network health and performance and troubleshoot connectivity issues.
- Ensure compliance with ITIL processes and company policies.
- Create and maintain documentation for systems, processes, and procedures.
- Provide technical support and guidance to end-users and other IT staff.
- Collaborate with other IT teams and departments to plan and implement technology solutions.
- Stay current with emerging technologies and industry trends.
- Respond to incidents and alerts according to SLOs, which may include nights and weekends.
Qualifications
- A Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 1–3 years of experience in system or network administration.
- Relevant certifications (e.g., CompTIA Network , CompTIA Security , ITIIL Foundation) are a plus.
- A strong understanding of ITIL framework is a plus. An ITIL certificate is not required at the time of hire but must be obtained within 1 year.
- Strong analytical and problem-solving skills with excellent communication and interpersonal skills.
- The ability to work independently and as part of a team.
NECC is a global leader in autism education and research. We provide a comprehensive structure to help children and young adults with autism through evidence-based services in home-based, day, and residential programs, in unison with ongoing research on educational best practices.
NECC is committed to an inclusive culture where all students, employees, families, and partners feel welcome, safe, and valued. We believe that fostering diversity and equity makes us a stronger, more successful community. For more information regarding DEI at NECC please visit: https://www.necc.org/dei/
