What are the responsibilities and job description for the Patient Scheduling Coordinator position at New England Fertility Institute?
Job Summary
The Scheduling Coordinator plays a vital role in ensuring the smooth operation of scheduling within a healthcare environment. This position is responsible for managing appointment schedules, coordinating patient visits, and maintaining accurate medical records. The ideal candidate will possess strong organizational skills and a keen attention to detail, ensuring compliance with HIPAA regulations while providing excellent customer service to patients and healthcare providers.
Responsibilities
- Manage and coordinate patient appointments efficiently, ensuring optimal scheduling for both patients and healthcare providers.
- Maintain accurate medical records and ensure all information is up-to-date in compliance with HIPAA regulations.
- Utilize medical scheduling systems such as Epic and Meditech to facilitate appointment booking and patient management.
- Handle medical billing inquiries and assist with the processing of insurance claims as needed.
- File and organize health information documents systematically for easy retrieval.
- Perform data entry tasks, including 10 key typing, to maintain accurate records within the system.
- Communicate effectively with patients, healthcare staff, and other departments to resolve scheduling conflicts or issues.
- Respond to new patient inquiries via phone, email, or web forms promptly and professionally.
- Schedule new patient consultations with appropriate providers based on availability, specialty, and patient needs.
- Ensure all necessary intake forms, insurance information, and pre-visit requirements are completed prior to the appointment.
- Communicate preparation instructions and expectations clearly to patients.
- Appointment Scheduling:
- Schedule and manage follow-up visits, monitoring appointments, procedures, and consultations.
- Coordinate provider schedules and optimize calendar flow to maximize clinic efficiency.
- Monitor appointment confirmations and cancellations; follow up as needed to reduce no-show rates.
- Communication & Collaboration:
- Serve as the first point of contact for patient scheduling-related questions.
- Collaborate with medical assistants, nurses, coordinators, and billing staff to ensure patients are scheduled appropriately and all required information is gathered.
- Alert clinical or administrative teams to urgent scheduling needs or conflicts.
- Documentation & Systems:
- Accurately input and update patient appointment information in the electronic medical record (EMR) system.
- Track scheduling metrics and trends as directed (e.g., new patient conversion rate, wait time for appointments).
Skills
- Proficiency in medical scheduling practices and health information management.
- Familiarity with medical billing processes and insurance claims.
- Knowledge of HIPAA regulations to ensure patient confidentiality.
- Experience with electronic health record systems
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- Excellent communication skills, both verbal and written, to interact professionally with patients and staff.
- Ability to perform accurate data entry tasks
- Compassionate, patient-focused, and professional demeanor.
Job Type: Full-time
Pay: $25.00 - $26.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $25 - $26