What are the responsibilities and job description for the IT Support Specialist position at New England IT Partners?
We are looking for a full-time IT Support Specialist to join our team of high-performance IT & Technology professionals. As an IT Support Specialist, you will work directly with clients providing expertise in administration and internal support of the client’s PCs, Servers and related network equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations.
Key Responsibilities
- Exceptional client service skills, organizational skills with a proven ability to manage multiple priorities
- Must be able to quickly and correctly diagnose problems with computer systems and introduce a resolution.
- Provides installation, support, and maintenance of workstation, scanner, fax, printers, mobile devices, etc.
- Ability to learn new technology quickly
- Remote/ On-site troubleshooting of level 1 and 2 issues such as desktop hardware failures.
- Answer client calls and create detailed tickets.
- Escalate tickets to the appropriate technician when needed.
- Travel to client offices when needed
- Will be responsible for taking calls on an On-Call rotation.
- Being punctual is mandatory.
Essential Function
- Provide helpdesk support and resolve problems to the end user's satisfaction
- Monitor and respond quickly and effectively to requests received through from phone calls or email to ticketing system
- Monitor Support Desk for tickets assigned to the queue and process first-in first-out based on priority
- Modify configurations, utilities, software default settings, etc. for the local workstation
- Utilize and maintain the helpdesk tracking software
- Document internal procedures
- Assist with onboarding of new users
- Install, test and configure new workstations, peripheral equipment and software
- Maintain inventory of all equipment, software and software licenses
- Report issues to the NOC for escalation
- Manage PC setup and deployment for new employees using standard hardware, images and software
- Assign users and computers to proper groups in Active Directory
- Perform timely workstation hardware and software upgrades as required
Basic Requirements and Experience
- Associate degree in Information Systems, Business, Communications or related field or relative experience
- 2 years of relevant field technical experience in a network setting
- Must have reliable transportation
Preferred Requirements and Experience
- Bachelor's Degree in Information Systems, Business, Communications
- Certifications including MCP, MCSA, MCITP, A and Network
- Seniority Level - Associate
This position offers competitive pay and benefits. As you help the business grow there is an opportunity to grow with it! This is an awesome opportunity for someone who:
- Wants a company that truly CARES about its customers and employees.
- Loves a faster-paced, NO DRAMA workplace where office politics, gossip and negativity aren’t tolerated.
- Is extremely detail-oriented and appreciates people who take an organized, systematic approach to achieving success.
- Likes to work in a small company where your input, contributions and ideas will directly impact the company’s growth and success.
- Is a quick, self-motivated learner who wants to work for a company that will invest in your education and training.
- Enjoys having conversations with (and helping) small and medium-sized business owners.
- Loves building relationships with people and providing a true “Wow” experience.
- Wants a position that will offer upward earning and career advancement.
Please apply ONLY if you have at least 2 years’ experience in a client facing Tech Support role. To apply, please send your résumé, salary requirements along with a cover letter detailing why you think you’d be a great fit to join our team.
Job Type: Full-time
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Experience:
- Troubleshooting: 1 year (Preferred)
- Windows: 1 year (Preferred)
Work Location: In person
Salary : $40,000 - $50,000