Concession Stand Attendant

Company Overview

NE Sports Hub, "the Hub", is a cutting-edge, world class facility, offering sports and entertainment to athletes of all ages and abilities. With 135k square feet of indoor sports and entertainment space, we are the largest indoor sports dome in New England and the first to provide Trackman golf performance range technology. Our offerings include Golf & Range, Turf Sports, Sports Performance as well as food & beverage offerings. We are looking for guest experience minded individuals to join our fitness focused, fun team.

Position Summary:

The Concession Stand Attendant is responsible for providing high-quality customer service, preparing food and beverages, maintaining a clean and organized stand, and ensuring that food and drink orders are accurately and efficiently processed. The role requires attention to detail, the ability to work in a fast-paced environment, and excellent customer service skills to enhance the overall guest experience at events.

This position requires the ability to work flexible hours including nights and weekends.

Responsibilities :

Customer Service:

• Greet customers in a friendly, welcoming manner and assist with their food and beverage orders.
• Provide accurate and prompt service while maintaining a positive and professional attitude at all times.
• Answer questions about menu items, including ingredients, portion sizes, and special dietary needs.
• Handle customer complaints or issues professionally and report them to the supervisor when necessary.
• Upsell products (e.g., snacks, drinks, combo meals) and promote specials or new items.

Food & Beverage Preparation:

• Prepare and serve food and drinks in accordance with established recipes and food safety standards.
• Operate equipment such as hot dog rollers, popcorn machines, soda fountains, grills, and fryers.
• Ensure that all items are made to order and served at the correct temperature.
• Restock condiments, napkins, straws, and other service items as needed.
• Assemble snack combos, pre-packaged meals, or drink cups accurately and efficiently.

Cash Handling:

• Process customer payments using cash, credit, or debit card transactions.
• Accurately handle cash and give change in accordance with the register or cash drawer.
• Maintain a clean and organized cash register area, and ensure that money is securely handled.
• Close out cash drawers at the end of the shift and report any discrepancies to the supervisor.

Stand Maintenance & Cleanliness:

• Keep the concession stand clean and organized, including wiping down surfaces, restocking supplies, and maintaining a tidy appearance.
• Follow health and safety guidelines, ensuring that food preparation and storage areas are kept clean.
• Regularly clean equipment and utensils to ensure they remain sanitary and in proper working condition.
• Ensure that trash and waste are disposed of properly and that the stand remains free of clutter.

Health & Safety Compliance:

• Adhere to all health and safety regulations, including proper food handling, sanitation, and hygiene practices.
• Wear appropriate uniforms and safety equipment, including gloves and hairnets, as required.
• Ensure that the concession area is safe for customers, with no hazards or obstacles that could cause accidents.
• Follow all company policies regarding the sale of alcohol (if applicable), including checking IDs for age verification.

Teamwork:

• Work cooperatively with other concession stand attendants, supervisors, and kitchen staff to ensure smooth and efficient operations.
• Assist in other areas of the food and beverage department as needed, such as food prep, dishwashing, or assisting with stock deliveries.
• Maintain effective communication with team members, reporting any issues or supply shortages to the supervisor.

• High school diploma or equivalent preferred, but not required.
• Previous experience in food service, retail, or customer service is preferred but not required.
• Experience working in a high-volume, fast-paced environment is an advantage.
• Strong customer service and communication skills.
• Ability to multitask and work efficiently under pressure.
• Knowledge of food safety standards and sanitation practices is a plus.
• Ability to work as part of a team and follow directions from supervisors.
• Basic math skills, especially for handling cash and processing transactions.

Physical Requirements

• Ability to stand for extended periods and move throughout the venue, including kitchens, dining areas, and storage facilities.
• Ability to lift and carry items weighing up to 50 pounds, including food products, supplies, and equipment.
• Frequent bending, stooping, and reaching to access storage areas and inventory.

Work Location: This position requires 100% on-site attendance.