What are the responsibilities and job description for the Customer Service Representative (Dispatcher) position at New Enterprise Stone & Lime Co., Inc.?
Customer Service Representative (Dispatcher) - What Will You Do?
- Receives incoming calls and effectively addresses the call accordingly.
- Provides verbal pricing and availability information.
- Works closely with area Sales Representative to provide high quality customer service and accurate pricing.
- Converts customer request or quote into sales order.
- Assign trucks to specific orders based on delivery needs and product type.
- Maintain close communications with drivers to provide them with necessary instructions, updates, and support throughout their deliveries.
- Act as liaison between drivers, quarries/plants, jobs, and customers. This includes addressing inquiries, providing updates, and resolving delivery-related concerns.
- Ensure that all trucking operations comply with relevant transportation laws, safety regulations, and company policies.
- Handle unexpected challenges such as traffic delays, mechanical issues, or adverse weather conditions by making quick decisions and implementing appropriate solutions.
- Cross-train in other functions within the Customer Service & Transportation Team and provides backup to other team members as required. Cross-training responsibilities include training new coworkers.
- Research existing quotes and orders and assigns new request to proper quote or sales order when applicable.
- Perform other duties as assigned.
Requirements - Who Are We Looking For?
- Proven experience in transportation, customer service, and dispatching experience preferred.
- Knowledge of aggregate products, specifications, and delivery schedules preferred.
- Understanding of transportation laws and D.O.T. regulations, including hours of service and weight restrictions on state and federal highways preferred.
- Ability to read road maps, identify trucking routes, and working knowledge of assigned geographical service areas.
- Knowledge of trucks accessories and usages, and applications for each preferred.
- Proven ability to make quick decisions and problem-solve based on factual information.
- Working aptitude of Microsoft Office Suite, Apex, Five Cubits and Command Track preferred.
- Basic knowledge of product offering purpose, and properties.
- Ability to work in a fast-paced and periodically stressful environment with time-sensitive deadlines. This requires flexibility and the ability to handle multiple tasks simultaneously.
- Must possess strong attention to detail, good organizational skills with the ability to ensure accurate work.
- Ability to work independently but as part of a team concept.
- Excellent communication and interpersonal skills.
- High School Diploma or GED required.
Why Apply?
- Competitive Benefit Package - Medical, Vision, Dental, 401k, Vacation, Life Insurance, etc.
- Winters Off (Certain Positions) – Due to the seasonality of our work, some positions enjoy winters off while still receiving year-round benefits.
- Career Growth - We pride ourselves in developing coworkers and promoting from within.
- Stable Industry - Our materials are in high demand year over year.
