What are the responsibilities and job description for the Customer Service Representative position at New Enterprise Stone & Lime?
The Customer Service Representative is responsible for handling customer inquiries concerning price, availability, delivery services, and any other issue the customer needs resolved. The Customer Service Representative works closely with Dispatchers and Sales Representatives to confirm delivery schedules and pricing for customers and resolve any conflicts or issues.
Customer Service Representative - What Will You Do?
- Develops and cultivates a solid working relationship with sales, operations, quality control, finance, and accounting in order to meet corporate goals and provide an industry best experience for our customers.
- Receives incoming calls and effectively addresses the call accordingly.
- Issues customer verbal quotes providing price and availability information.
- Converts customer request or quote into sales order.
- Research existing quotes and orders and assigns new request to proper quote or sales order when applicable.
- Cross train in other functions within the Customer Service & Transportation Team and provides backup to other team members as required. Cross training responsibilities include training new coworkers.
- Performs other duties as assigned.
- Learn more about the Materials & Aggregate Industry in PA
Requirements - Who Are We Looking For?
Why Apply?
