Intake Specialist (INTSPC-04)

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The Intake Specialist role provides frontline intake services to members joining New Freedom’s Intensive Outpatient Program. The Intake Specialist is one of the initial points of contact to ensure members have a positive and successful entry into our facility. This position is accountable for reviewing eligibility and program expectations prior to members meeting with their assigned clinical workers. This position requires a thorough understanding of the company’s philosophy of treatment, admission processes, and program criteria. A basic knowledge of substance abuse and dual diagnosis is also required. This role is responsible for ensuring that clinical and administrative intake services are provided for clients in partnership with the clinical team and other cross functional departments.

Duties and Responsibilities:

• Initiates the lobby packet paperwork and consent/admission forms
• Completes the intake assessment, effectively and correctly identifying and documenting appropriate diagnoses
• Completes the individualized treatment plan, based on the treatment goals identifies through the completed assessment
• Explains the program to the member and ensures the member comprehends informed consent. This is to include:
  • State specific requirements, program policies, and the need to report any suspected child abuse and neglect forms of abuse
  • Verification of member’s involvement in collaborative treatment options, to include their goals for treatment - Member signature should be included for acknowledgement verification
  • Importance of treatment compliance
  • Resources for comorbidities, dual diagnosis if needed
  • Members' rights and responsibilities
  • All program options available to member, his/her rights and responsibilities in the program
  • Grievance and appeals procedures
  • Ways in which input is given regarding the quality of care, achievement of outcomes, and satisfaction of the person served
  • The organization's services and activities; expectations; hours of operations; access to after-hour services; code of ethics; and confidentiality policy
  • Program's policies regarding use of tobacco products, illicit or licit drugs brought into the program, and weapons brought into the program
  • Identify the person responsible for coordinating services for the member
  • Provide a member handbook explaining the program, expectations, rules, rights, and explanation of behaviors or attitudes that may lead to the loss of rights or privileges.
  • Education regarding advance directives
  • Identify the purpose of the assessment and the process
  • Voluntary participation in the program
  • Compliance with Federal Confidentiality Regulations
  • All new admits and readmits will be oriented, if possible, on the first day of treatment - In all cases, orientation must take place within seven (7) working days of admission to treatment
• Completes hand-off to the clinical and cross-functional member support departments once all intake tasks are completed successfully for the member
• Effectively meets any/all outlined Key Performance Indicators (KPIs), ensuring the highest quality and level of member care and engagement is provided
• Receives and actively engages in clinical supervision and oversight each week/month based on BHPP/BHT designation requirements, including completion of all continuing education requirements
• In addition, all other duties as assigned

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At New Freedom, we restore lives and reintegrate communities through intentional guidance by providing our members with a sense of identity, purpose, and hope. We are growing and always looking for others who believe in our mission and have a heart to serve. Join our AMAZING team, apply now! We’re fulfilling our mission thanks to the dedicated work of our amazing employees. We provide them with a valuable total rewards package that includes:

• Competitive pay rates – including shift differential for eligible shifts/positions
• Comprehensive medical coverage (including dependents/family) – majority company-paid
• Short Term Disability, Life Insurance, Employee Assistance Program – company-paid
• 401K
• Dental, Vision, and Supplementary Insurance – available at low cost to employees
• Paid Time Off
• Paid Sick Time
• Paid Holidays – including 2 extra Floating Holidays
• Even more perks provided by the company, include:
  • 10-hour shifts with three days off – for eligible departments/positions
  • Onsite meals, snacks, and drinks – complimentary for employees
  • Onsite gym services – complimentary for employees
  • Onsite professional training opportunities/certifications/continuing education

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Additional Notes:
New Freedom Ops LLC is an Equal Opportunity Employer, a drug free workplace, and complies with Veteran and ADA regulations as applicable.