What are the responsibilities and job description for the Front Desk Administrative Assistant position at New Frontier Immigration Law?
Why Apply to New Frontier Immigration Law
Join the New Frontier Immigration Law team and help change the lives of 1 million undocumented immigrants in the USA. Our mid-sized law firm in Phoenix, AZ is committed to humanitarian-based immigration and finding innovative solutions for seemingly impossible problems.
Are you ready to join one of the fastest-growing law firms in the US, where incredible opportunities await? Here, we don’t just offer a job: we provide an environment that challenges you to become the best version of yourself.
- Learn more about New Frontier Immigration here.
- Learn more about our CEO/Founder Hillary here.
- Learn more about our Core Values here.
Role Objective
We are seeking a Front Desk Administrative Assistant to join our team. The Receptionist takes incoming calls from current clients, potential clients, and all others who call the Firm, ensuring exceptional service as the first impression of the Firm. They are efficient problem solvers who provide information or facilitate a manner for the client/caller to successfully receive the information they request. The Receptionist acts as a gate keeper to questions and requests from callers and triages those requests to the appropriate team members.
Success Attributes
- Passionate about advocating for immigrant rights with a focus on family-based immigration law.
- Strong analytical and problem-solving skills, with an ability to manage multiple projects and deadlines efficiently.
- A commitment to maintaining high accuracy rates in filings and prompt communication with clients.
- Excellent verbal and written communication skills.
- Exceptional interpersonal, customer service, and negotiation skills.
- Excellent organizational skills with attention to detail.
- Strong analytical and problem-solving skills.
- Proficient with Microsoft Office Suite and related software.
- Active listener.
- Positive attitude.
- Perseverance in problem-solving.
Responsibilities
- Opening and Closing of the office.
- Manage client communication: May be responsible for communicating with clients, answering their questions, and ensuring their needs are met.
- Review Outlook scheduled appointments and relevant calendars, remaining conscious of upcoming meetings or deadlines.
- Scan all signed forms into Filevine after client reviews.
- Taking payments (cash, Money Order, Check, and LawPay).
- Process mail by scanning in and uploading to DropBox.
- Regularly clean and organize commonly used areas of the office, seating area, and conference rooms.
- Provide general administrative support, such as ordering supplies, managing office equipment, and handling other administrative tasks.
- Maintains supplies inventory by checking stock to determine inventory level, anticipating needed supplies, and placing and expediting orders for supplies.
- Maintain confidentiality of all sensitive information and documents.
- Perform other duties as assigned by the supervisor.
- Provides administrative support to ensure efficient operation of the office.
- Carries administrative duties such as filing, copying, binding, scanning, etc.
- Exhibits polite and professional communication via phone, e-mail, and mail.
- Supports the team by performing tasks related to organization and strong communication.
- Contributes to team effort by accomplishing related results as needed.
Requirements
- Fluency in Spanish is required
- Ability to commute to our Phoenix and Glendale, AZ offices. This is not a remote position
- High school diploma or equivalent
- Microsoft Office: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
- 1 -3 years of similar experience (preferred)
- Reliable
- Accurate
- Detail oriented
- Ability to maintain confidentiality
- Strong work ethic and problem solving skills
- Experience utilizing MS Word, Excel and Google products
Compensation & Benefits
- $20.00/hrly
- Health, Vision, Dental
- Generous PTO
- Comprehensive health insurance package
- 401(k) with company match
- Paid time off and holidays
- Performance-based bonuses and career advancement
Salary : $20
