What are the responsibilities and job description for the Customer Service Representative position at New Global Marketing?
Best Cigar Prices (a division of New Global Marketing)
"Go to the "Why Join Us" tab, on our company page, to see a video tour of our facility from our CEO!"
Experienced Call Center Customer Service Representative
Job Type: Full-time
Mon- Fri: 11:30am-8:00pm with weekend availability as needed.
This is an in-house position only. No remote work offered at this time.
Are you a go-getter with a reputation for going above and beyond? Radiant and relentlessly reliable with a positive personality? Can customers hear your smile through the phone? If so, we’ve got a job for you.
Primary responsibilities include:
- Taking customer orders via phone calls and live chat
- Resolving customer issues via phone calls and live chat
- Handling other department responsibilities as needed
Requirements
- 2 years professional call center experience
- Polished written and verbal communication skills
- Strong computer and phone skills
- Willing and able to work nights and weekends
- Friendly, fun to work with, & flexible
- A self-motivated, customer-focused, superstar team player
- Knowledge of cigars is HELPFUL but NOT required. WE WILL TRAIN!
PLEASE NOTE - No prior cigar experience necessary
The ideal candidate will be Guided by positivity, Ready to innovate and adapt,
provide Outstanding service, and Work together as a member of our team to reach our common goals and GROW.
Why work for us?
- Comprehensive insurance benefits including health, vision, dental, and more…
- 401K plan with competitive employer match
- Paid time off
- Employee discounts
- Opportunity to work with some of the most talented people in the industry
- Other perks include staff pool/ping pong table and basketball court, company-sponsored lunches and cookouts, periodic awards ceremonies, Verizon phone discounts & more!
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $15
