What are the responsibilities and job description for the Manager End User Services position at New Hope Community, Inc.?
Job Details
Description
Manager, End User Services - Role Overview:
The Information Technology Manager will report to the Senior Director of IT & Security and be responsible for the administration and support of the end user compute environment within New Hope Community.
Essential Characteristics And Responsibilities
As a premier employer in Sullivan County, employing approximately 650 staff members. Our staff members enjoy a large variety of benefits including; Excellent Hourly Wages, Bonuses, In-Depth Training, Advancement Opportunities, Health and Fitness Classes, FREE Medical Insurance, Dental Insurance and Vision Insurance. Additionally, New Hope provides Identity Fraud Protection, Term Life Insurance, Tuition Reimbursement, and so much more!
Start your career with New Hope Community, Work where it matters!
Salary for this position is $90,000.00.
Description
Manager, End User Services - Role Overview:
The Information Technology Manager will report to the Senior Director of IT & Security and be responsible for the administration and support of the end user compute environment within New Hope Community.
Essential Characteristics And Responsibilities
- Responsible for overseeing daily information technology operations.
- Responsible for directly supervising the System Administration and Network Administration team.
- Ability to plan, implement, manage, and support a Windows Server / Windows 10 & 11 compute environment.
- Advanced level understanding of Windows administration tools including Active Directory, DNS, Group Policy, DHCP and others
- Experience working with Microsoft 365 and Microsoft Azure. Experience managing a Hybrid configured environment is highly desired.
- Experience working with VMWare, Hyper-Visor or another server virtualization technology.
- Advanced level understanding of computer networking, with hands-on experience managing Firewalls, Routers, Network Switches and wireless access points.
- Prior experience working with Fortigate or similar firewalls desired. Experience with Cisco Routers/Switches or similarly advanced switching hardware is required.
- Ability to create and maintain network documentation including LAN/WAN topology.
- Familiar with the ITIL 4.0 framework and NIST Cybersecurity framework highly desired.
- All other duties as assigned by the Senior Director, IT & Security
- Education:
- A Bachelor’s degree in Computer Science, Information Systems or a related technology field OR an Associate’s degree in a technology field and 10 years of IT experience.
- A Cisco, Microsoft MCSA/MCSE or CompTIA certification in at least 1 technology field is preferred.
- ITIL 4.0 certification desired
- Experience:
- Minimum 7 years of experience with a proven track record in a systems administration or a network support role. Experience in a health care setting is desirable, specifically in technology and information systems management. At least 1 year of previous supervisory experience is preferred but willing to consider a well-rounded individual contributor, looking to step into management.
- Why would I want to work at New Hope Community?
As a premier employer in Sullivan County, employing approximately 650 staff members. Our staff members enjoy a large variety of benefits including; Excellent Hourly Wages, Bonuses, In-Depth Training, Advancement Opportunities, Health and Fitness Classes, FREE Medical Insurance, Dental Insurance and Vision Insurance. Additionally, New Hope provides Identity Fraud Protection, Term Life Insurance, Tuition Reimbursement, and so much more!
Start your career with New Hope Community, Work where it matters!
Salary for this position is $90,000.00.
Salary : $90,000
