Lead Case Manager

Essential Responsibilities and Target Outcomes:

Provide five (5) brief statements that identify how the job is performed and key outcomes of competent performance.

PSH Case Management (2) and 1 Lead Responsibilities:

• Manage a caseload of up to 50 PSH Residents
• Creation and implementation of Personal Housing Plans for caseload clients, including
• Complete Document readiness process for new tenants and tenants annual
• recertification
• Complete and maintain lease agreements with project tenants
• Provide linkage to community resources
• Inform and build upon treatment plans that increase housing retention among the residents through regular case consultations.
• Help promote policies and procedures as they relate to services that improve resident Activities of Daily Living (ADLs).
• Collaborate with the Operations Department to ensure the safety and maintenance
• of the facilities and provide leadership during facility emergencies.
• Manage conflicts and personal emergencies experienced by the residents.
• Provide direct service to the residents including life-skills coaching, transportation, and inter-personal conflict resolution.
• Develop and maintain relationships with residents, staff and local service providers and participate in community meetings.
• Completes all necessary intake paperwork (internal and HMIS), collects all clients identifying documentation and provides an initial program orientation
• Develops an individual case management plan, including financial planning and housing stabilization goals collaboratively with each client
• Completes Occupancy Fee form for clients who generate an income, as applicable
• Inputs client data in the Homeless Management Information System (HMIS) and other data management systems accurately and in a timely manner, within 24 hours of a service provided
• Works with client to track progress toward goals in detailed case files with charts, progress notes, and outcome evaluation. A minimum once a month meeting with the clients is expected
• Makes appropriate community referrals and provides support to connect to ancillary services
• Helps client with all housing related matters including assistance with understanding their lease agreement.
• Assist clients with SSI/SSDI, medical, counseling, employment and other related needs or concerns by connecting them to appropriate community resources and referrals. Arranges supplemental transportation assistance as necessary.
• Ensures client compliance of program policies and expectations and provides warnings in verbal and written form, as necessary
• Keeps detailed case files including information about clients, program expectations and client progress notes and documentation
• Conducts unit inspections once a month for cleanliness, safety and compliance
• Completes monthly check requests for rent and other billable expenses and internally tracks all expenses requested/billed in Appfolio
• Develops and maintains a list of potential housing opportunities for clients with support from other staff
• Collaborates and communicates with other service providers, community partners and other agency staff/property managers as it relates to individual work or client needs
• Completes internal reports as assigned in a timely manner as required
• Completes specific grant-related reports/documentation as required
• Performs other duties as assigned

New Hope CORPS is an equal opportunity employer committed to fostering an inclusive and supportive environment.

Principal Customers:

List the primary people/groups who receive your services/products, both within CMHA and outside CMHA.

Individuals 18 years and older referred or seeking to live in Hideaways former Laquinta.

Critical Work Relationships:

List the people/groups (within CMHA and outside of CMHA) with whom you must share information with in order to fulfill your job purpose.

Clients, .

Minimum Requirements:

Education:  

·         Associate's Degree in Psychology or two (2) years of relevant case management experience or experience within the Miami Dade Homeless Trust CoC

·         Familiarity with Microsoft Office, ability to efficiently learn and navigate computer

·         systems

·         Certified Recovery Peer Specialist preferred

·         Bilingual English/ Spanish preferred