Outreach Worker / Case Manager

Outreach Worker

A Homeless Community Outreach Worker promotes programs and resources to street homeless individuals in the community and performs a variety of services to encourage street homeless individuals to participate in programs that enable them to remain housed and stable. The work of this class involves no supervisory duties or responsibilities.

Incumbents receive close supervision from a superior. Employees work a conventional workweek that includes evening hours and may require weekend work. Work is performed both in an office under normal working conditions and in neighborhoods where incumbents may be exposed to extremes of heat and bad weather. Work requires minimal physical exertion.

Responsibilities of the Program Coordinator position include but are not limited to:

• Visits communities and canvasses neighborhoods.
• Acquaints homeless individuals with and provides assistance encourage utilization of community services; explains and reinforces services resources available to persons needing special assistance, including social, health, or other programs that offer resources and provide services to the homeless.
• Develops a relationship with homeless individuals through frequent visits to foster, supports, and encourage participation in programs.
• Processes applications or registration forms for services; may complete client demographic logs and other statistical information.
• Visits with homeless individuals on the street and confers about obstacles preventing participation in the program and means of overcoming those obstacles.
• May drive a van or company car; complete daily vehicle inspection report; may clean vehicle; and may maintain all safety conditions in the vehicle.
• Maintains log of daily activities and completes simple reports and other forms.
• Researches community resources that benefit homeless individuals and enhance services provided by community programs.
• Performs related work as required.

The ideal candidate will have:

• Thorough knowledge of English usage; bilingual Spanish preferred.
• Knowledge of available community resources.
• Knowledge of community neighborhoods and areas populated by homeless individuals.
• Thorough knowledge of reference and research methods and techniques used in collecting, compiling and organizing data.
• Thorough knowledge of moderately complex analytical principles and techniques.
• Demonstrated ability to prepare and present reports.
• Demonstrated ability to collect, compile, edit, classify and tabulate statistical and qualitative data.
• Ability to establish and maintain a good working relationship with co-workers, clients, and the general public.
• Demonstrated ability to explain an agency’s purpose, programs, and operations.
• Ability to maintain activity logs, prepare statistical reports, and complete simple forms.
• Demonstrated ability to prepare and present ideas and information clearly yet concisely.
• Ability to communicate effectively.
• Ability to understand and explain community resources and services that provide assistance to the homeless.
• Ability to motivate others.
• Ability to research community resources.
• Skill in the safe operation of automobiles and other related vehicles.

Minimum Education and Experience Requirements:

Requirements: An Associate’s degree and five years of experience performing complex analytical support for an operational, technical, or administrative function is required.

Equivalencies: Equivalent combination of education and experience.

Licenses, Registrations, and Certificates:

This position requires a valid Florida Noncommercial driver’s license or an equivalent out-of-state driver’s license acceptable to the Office of Risk Management for 30 days.

This is a full-time, position with a salary range of

$35,000 - $40,000 (Depending on the experience). Position includes benefits package.

Those considered for employment must authorize the release of a criminal background check from the Florida Department of Children and Families and their local Police.

To Apply: Qualified and interested applicants must submit an employment application (including a Letter of interest and resume). Applications will be accepted on a continuous basis until filled.

Contact

For questions about the position or to submit your resume, please contact: Maritza Henriquez, MBA, MCAP

Director of Human Resources & QA

mcarvajal@newhopecorp.org

Tel 786-243-1003 Ext 223