Community Living Manager

New Hope of Indiana is hiring a full time Community Living Manager for our Group Home program who will oversee the overall operation of assigned sites and ensure individuals served are living their best life.

Work schedule is primarily day hours; must be willing to work flexible hours, including evenings, nights and weekends, as needed, to accommodate the needs of individuals and staff. You will be required to participate in an assigned On-Call rotation, if selected for the role.

About Us – New Hope of Indiana:

We’ve been voted a Top Workplace by IndyStar for the last 6 years in a row!

At New Hope of Indiana, we are not just an organization; we are a community dedicated to empowering individuals with disabilities to live their most fulfilling lives. Established as the largest not-for-profit provider of residential services in Marion County, we pioneer transformative initiatives that foster inclusivity, independence, and a culture of compassion.

Our mission is clear: to actively support individuals with disabilities through comprehensive services and unwavering advocacy for human dignity. We envision a world where everyone belongs, and our community embraces and welcomes individuals with disabilities, making inclusion the norm.

What Skills Will Make Me Successful as a Community Living Manager?

• Business Acumen: You will possess a general understanding of business environments, work processes, and technical skills needed to perform well in business roles. You are comfortable continually refining and improving required skills or ways of working by seeking out internal and external learning opportunities – and can provide examples of when you’ve done it in the past.
• Intellectual/Developmental Disabilities Knowledge: You possess in-depth knowledge of chronic disabilities that can affect cognitive, physical, or both abilities. You are conscious of verbal and nonverbal preferences and indicators used by others and adapt accordingly. You believe that people with disabilities have a right to individual boundaries and decisions.
• People Leadership/Development: You have experience with and will continue to work with staff in ways that improve their ability to succeed on the job. You display an ongoing commitment to staff learning and improvement. You encourage and support staff to acquire new knowledge or work skills by providing training opportunities or pointing them to existing New Hope resources for growth.

What Your Day to Day Looks Like – Community Living Manager

You will oversee budgeting, licensure and regulatory compliance and quality assurance. You will implement person-centered planning and emphasize community inclusion and personal growth. You will be responsible for staff development and will act as a liaison with community agencies and neighborhoods.

• Directly supervises assigned Team Leaders and provides supervision, coaching, and support to direct reports
• May indirectly supervise other associates including, but not limited to, Direct Support Professionals
• Provides ongoing feedback and meets regularly with associates to communicate information, discuss performance goals and problem solve issues
• Addresses performance issues (progressive discipline) in a timely, respectful manner
• Interviews, selects and is responsible for the on-going professional development and performance evaluation of associates within their area of responsibility
• Works with Team Leaders to ensure that precepting and orientation of new associates is completed in a timely manner
• Collaborates with the Learning and Development Specialist in the provision of in-service training and team building for assigned associates
• Oversees, and monitors assigned budgets and financial operations
• Promotes person-centered philosophy and planning with individuals served. Fosters social inclusion, choices, and enhanced life experiences
• Ensures the design and implementation of support and programs for individuals served to meet individual and company goals
• Oversees compliance with specific program policies and procedures
• Coordinates billing, payment of expenses, revenue etc. for individuals served
• Provides quality assurance through audits, data collection, surveys, and observations
• Addresses identified problem areas and further enhances supports and services
• Participates in planning activities, program development, and committees
• Ensures plans of care meet the needs of the individuals and the organization
• Coordinates the investigation of suspected abuse, individual rights, family, associate, and neighborhood issues
• Provides coverage at sites as needed during staff illness, vacations, shortages, etc.
• Participates in compensated on-call rotation

Participates in professional and community activities to increase public awareness of options and opportunities in the community to targeted audience

What Skills and Experience Do I need to be a Community Living Manager at New Hope of Indiana?

• Must have an Associate Degree in human services or related field from an accredited college or university and a minimum of two (2) years of experience working with individuals with developmental disabilities and a minimum of two (2) years of supervisory experience OR Have a minimum of five (5) years of experience working with individuals with developmental disabilities and five (5) years of supervisory experience in lieu of an Associate degree (Required)
• Basic/Intermediate proficiency in using Microsoft Office products, especially Word and Excel
• Must meet New Hope driving record guidelines and have proof of current automobile insurance
• Must possess a valid Indiana Operator’s License and be willing to use personal vehicle, as needed

Knowledge, Skills, And Abilities – Community Living Manager:
The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. We will make reasonable accommodations to enable individuals with disabilities to perform these functions.

Personal Skills and Aptitudes – Community Living Manager

• Must possess exceptional communication and interpersonal skills
• Effective critical thinking, decision making, problem solving, financial and information management abilities
• Ability to carry out quality improvement processes
• Ability to communicate, provide comfort, safety, growth, and development needs for individuals served
• Ability to provide direct support care, as needed
  
  

The Benefits We are Proud to Offer - The New Hope Difference:

New Hope recognizes the importance of a work environment that fosters respect, dignity, diversity, teamwork, personal growth, training, and development. We maintain a compassionate culture that supports work/life balance and we believe in the power of our associates. Each associate enjoys benefits including:

• 403(b) Retirement Plan with Employer Match
• Attractive Medical/Dental/Vision plans
• 100% employer paid short-term/long-term disability
• 100% employer paid basic life and AD&D insurance
• Generous Paid Time Off accrual
• Tuition Reimbursement
• Employee Assistance Program
• Employee Referral Bonus

Our Commitment to Diversity, Equity and Inclusion:

We’re taking steps to make sure our culture is inclusive and that our processes and practices promote equity for all. We welcome and encourage applications from anyone.

New Hope of Indiana provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.