Care Coordinator/Alumni Coordinator

Company Description

New Hope Ranch is a residential treatment center focusing on prevention, assessment, treatment, and reintegration for people suffering from substance abuse. Services are provided on our beautiful 49-acre ranch just 15 minutes from downtown Austin Texas

New Hope Ranch’s mission has two basic purposes: to improve social behavior and enhance personal recovery and growth. The organization has a culture of innovation that thrives on the creation of new services that meet the community’s needs while maintaining effectiveness, excellence, and professionalism. New Hope Ranch values an integrated system of high-quality care focused on best practices, easy access to services, and providing a full range of services in an efficient manner.

If you are looking for an organization that thrives on growth, celebrates diversity of thought, and rewards passionate execution, you’ve come to the right place. Because we put clients first, it is our honor to support and reward those who serve them.

Compensation Range: $22-25 hourly

Compensation will be dependent upon geographic region, education, and experience

Our Offer to You!

We are dedicated to empowering our employees with their professional and personal development by providing:

• 401(k)
• Healthcare benefits
• Vacation and sick days
• Employee referral program
• Employee discounts to various stores, amusement parks, events, etc.
• Continuing education (CE) programs and training
• Weekly training opportunities
• Advancement opportunities within the organization
  
  

Job Description

Care Coordinators are responsible for ensuring a seamless transition of patient care between programs. This includes, but is not limited to, ensuring that the interactions and experiences of patients, loved ones, and referral partners have with Discovery Behavioral Health are exemplary and consistent, regardless of brand, services, or level of care. This is accomplished by ensuring all points of contact within the DBH system are timely, meaningful, and exceptional, from inquiry through discharge and aftercare. Care coordinators are also responsible for identifying opportunities to transition patients within the DBH family of brands and services as appropriate to ensure they have the best possible chance for recovery.

Care Coordinators connect with callers, patients, and D365 users regularly to assess treatment needs and work closely with admissions and clinical outreach to provide appropriate referrals for follow up care. This is accomplished through coordination with patient’s treatment teams, assigned admissions coordinator, clinical outreach, care coordination teams, and other appropriate staff to ensure quality and appropriate care is recommended and planned.

This position will carry 1/2 of a caseload for Care Coordination and will function as the New Hope Ranch Alumni Coordinator.

Responsibilities

• Identifies callers, patients, and D365 users appropriate for DBH programs through collaboration with admissions and utilization of Kipu and Salesforce systems.
• Supports DBH clinical and care coordination teams in discharge planning by identifying DBH or outside resources as appropriate for continuation of patient care.
• Supports in the development of discharge plans that are in alignment with CSQM goals, treatment team recommendations, clinical outreach, and patient’s individual needs.
• Communicates with patient treatment team, internally and externally, and other appropriate parties as indicated ensuring HIPPA compliance.
• Attends Treatment Team meetings as appropriate to ensure clinical collaboration and patient care coordination. Attendance of additional meetings may be required as deemed appropriate by facility and Care Coordination leadership.
• Completes documentation for patient and caller interaction as appropriate in DBH EMR and CRM.
• Documents outbound, discharge, and D365 referrals in the patient’s medical and salesforce records as appropriate.
• Thorough research of recommended care options including outpatient services, Sober Livings, therapists, psychiatrists, etc. to ensure quality referrals. Research conducted will include primarily clinical outreach recommended referrals, internet screening for well-trusted services, phone calls to verify appropriateness and reserving available space if transitioning to a sober living.
• Performs other duties and tasks as assigned.
  
  

TheAlumni Coordinatoris responsible for contacting all adult clients post-discharge to foster alumni engagement, continuity of care, and HEDIS purposes. The Alumni Coordinator offers support and resources as needed, gathers actionable constructive feedback about the client and family experience, repairs relationships as needed, and screens for the need for readmission.

Responsibilities

• Outreach to clients at regular touchpoints to provide information on alumni services and to facilitate outcome data collection on target indicators
• Assists facilities in coordinating alumni meetings and events
• Timely documentation in Salesforce
• Maintain accurate and up-to-date database in Salesforce with contact and demographic information on program alumni
• Utilization of text/SMS technology to outreach to alumni
• Coordination of alumni emails & events
• Regular and accurate tracking and reporting of activities
• Communicate in sensitive and compassionate manner evidencing thorough understanding of clinical considerations with regard to eating disorders and mental health
• Familiar with all HIPAA laws and ensure all communication is HIPAA compliant.
• Works closely with Operations and Business Development to ensure superior coordination of care and expand resource network
  
  

This is a full-time position that will work Monday-Friday 6am-2:30pm.

Qualifications

• The following credentials are preferred:
• Bachelor’s Degree
• LCDC
• StrongComputer competence (Microsoft Word, Outlook, Excel). Must also have experience with Electronic Medical Records (KIPU), and Customer Relationship Management (CRM) platforms; (Salesforce)
• Exemplary interpersonal skills to effectively communicate with Program Directors, Outreach Representatives and Program Clinicians.
• Must have strong written and verbal communication skills
• Strong data management abilities
• Hardworking, detail-oriented and highly motivated to learn new skills
• Previous experience working in behavioral healthcare
  
  

Not sure if you meet all the qualifications? Apply anyway! To provide truly innovative care, we need to have a diverse team around us. That’s why Discovery Behavioral Health is committed to creating an inclusive environment. If you find yourself meeting some but not all the above, we’d be happy to consider your application. 

Additional Information

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, or national origin.

For more information about our company benefits, please visit us at discoverybehavioralhealth.com/careers/

Discovery Behavioral Health seeks to build a diverse staff that is reflective of the patients we serve and the communities where we work. DBH encourages multiple perspectives, experiences, and strives to hire and retain a diverse workforce.