What are the responsibilities and job description for the Patient Service Representative (Berea) position at New Horizon Family Health Services?
NEW HORIZON FAMILY HEALTH SERVICES, INC.
POSITION DESCRIPTION
JOB TITLE: Patient Service Representative (PSR)
DEPARTMENT: Operations
SUPERVISOR: Practice Manager
STATUS: Non-Exempt
**IMPORTANT NOTE**
THIS DOCUMENT DOES NOT CREATE AN EXPRESS OR IMPLIED CONTRACT OF EMPLOYMENT
JOB SUMMARY:
Under the direct supervision of the Practice Manager, Program Director or Program Coordinator, the Patient Service Representative (PSR) confers with incoming and outgoing patients/visitors, assisting them as needed. The PSR directs patients/visitors to appropriate locations throughout the office; interacts with patients/visitors in a courteous, appropriate, respectful manner at all times and without exception. This position maintains accuracy from start to finish of the registration and payment collection process. This position performs the following duties in accordance with the established policy and procedures of New Horizon Family Health Services.
DUTIES PERFORMED:
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Greet and direct patients and visitors to the appropriate suite, department or person.
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Verify and/or update patient demographic information from patient registration forms into the electronic health record (EHR) system on a daily basis.
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Add, update, and verify insurance packages based on plan description and patient eligibility.
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Maintain daily patient appointment scheduling.
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Retrieve medical records requests, if necessary.
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Address and maintain EHR bucket responsibilities on a daily basis to include patient care summaries, no shows, ticklers, etc.
- Complete monthly no show report.
- Complete certification and recertification process for Sliding Fee Discount Program based on established criteria.
- Display math computation skills necessary for collecting payments and entering payments into the EHR system on a daily basis.
- Receive telephone calls and provide assistance as needed. Transfer calls to the appropriate department or person. Forward messages in a timely manner.
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Perform end of day tasks such as time of service deposit and preparation for next day appointments.
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All front desk staff are required to maintain effective communication between the front desk and clinical staff.
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Notify supervisor and/or management of presence of suspicious activity observed in or around Center property.
New Horizon Family Health Services, Inc. reserves the right to revise or change job duties and responsibilities as the need arises. THIS DOCUMENT DOES NOT CREATE AN EXPRESS OR IMPLIED CONTRACT OF EMPLOYMENT.
QUALIFICATIONS:
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EDUCATION:
REQUIRED:
Minimum of a high school diploma or equivalent
PREFERRED:
Medical Office Training Certificate or other relevant education
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EXPERIENCE:
REQUIRED:
Customer service experience.
PREFERRED:
Two (2) years experience in a medical office or other healthcare facility setting
Working knowledge of an Electronic Health Record (EHR)
OTHER REQUIREMENTS:
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Must hold all patient Protected Health Information (PHI) other patient personal information and agency information in confidence, in accordance with the attached Employee Confidentiality Statement.
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Actively participate in and comply with all aspects of the NHFHS Corporate Compliance Program, follow the Program Code of Conduct and obey all relevant laws, statutes, regulations and requirements applicable to Medicaid, Medicare and other State and Federal healthcare programs.
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Participates in CQI, other internal committees, special projects/observances or other activities that promote improvements in organizational performance and/or advance the mission, goals and objectives of New Horizon Family Health Services.
- Performs other related duties as assigned by the practice manager, practice management director, CMO, CEO or designee in their absence.
- Adheres to schedules for work, lunch and breaks.
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Dependable and conduct themselves professionally.
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Proficient in relevant software, tools, and applications necessary for the role.
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Builds and maintains productive relationships with internal and external stakeholders.
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Exhibits exceptional communication skills, including oral and written abilities.
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Exercises sound judgment, discretion, and critical thinking in decision-making
I acknowledge that I have read and fully understand the above job description and agree to abide by its contents. I understand that failure to satisfactorily perform the assigned duties can and may result in termination.
Benefits:
New Horizon Family Health Services offers a robust and comprehensive benefit package to full time employees. These choices/options include:
- Vacation plus holidays and sick leave
Optional Benefits which include:
- Medical (PEBA State Health Plan), Dental and Vision benefits
- Flexible Spending and Health Savings Accounts
- Voluntary Life Insurance
- Short Term Disability and Long Term Disability
- Optional contribution to a 403 (b) Retirement Plan, with up to 4% employer match after the first year of employment
- Continuing education courses through SC AHEC
Mission:
Our Mission is to provide quality, affordable, compassionate patient-centered health care to improve the health of the communities we serve. Our Vision is that our community will be one of the healthiest in the Nation. Superior patient care is the hallmark of NHFHS.
Community:
Greenville, South Carolina is the perfect place to live, work, and play. Greenville is surrounded by mountains, lakes, hiking & biking trails, as well as recreational activities including golf, tennis, water sports, cultural performances and more. Geographically located between Atlanta, GA and Charlotte, NC, with beaches just 3.5 to 4 hours away.
We are an Equal Opportunity employer.
