What are the responsibilities and job description for the Information Technology (IT) Manager position at New Horizons Healthcare?
New Horizons Healthcare is the place where you can bring your purpose to life through the work that you do, creating a better experience for those underserved. Are you ready to make an impact?
We call our employees partners because we are all partners in shared success. We make sure everything we do is through the lens of humanity – from our commitment to the highest-quality of care to the way we engage with our patients and communities.
New Horizons Healthcare is dedicated to building an inclusive culture where employees can do their best work. The desire is to create a culture where everyone can be their best and be included. When everyone is in, everyone wins.
New Horizons Healthcare (NHH) is seeking a Director of Information Technology who will develop, plan, and implement an information technology (IT) strategy that meets the organization’s business and clinical needs, delivers optimal return on investment, and maintains utmost security.
New Horizons Healthcare has a competitive salary/benefits package, including health insurance, dental plan, life insurance, and 403B investment plan. Malpractice is fully covered. Generous leave policies, CME benefits, licensure, and professional membership benefits. Educational loan repayment options may be available through National Health Service Corps, depending on qualifications.
New Horizons Healthcare is located in scenic Roanoke Valley. Roanoke is a mountain city and hub for innovation. Offering miles of trails, parks within walking distance, a vibrant downtown, and friendly neighborhoods with character, Roanoke is the perfect place to live, work, and play.
The City of Roanoke is located midway between New York and Atlanta on Interstate 81 - 168 miles west of the state capital, Richmond. The city is the center of one of Virginia's largest metropolitan regions, and a hub for transportation, finance, and industry in southwestern Virginia.
Full Job Description
Summary
The Director of Information Technology will develop, plan, and implement an information technology (IT) strategy that meets the organization’s business and clinical needs, delivers optimal return on investment, and maintains utmost security.
Essential Functions
The Director of Information Technology is expected to perform the following essential functions:
- Provide leadership for the IT department.
- Develop IT policies, procedures, and best practices.
- Assess current and future information and technology needs of the organization.
- Communicate strategic recommendations with regard to operations, implementation, and security issues to senior leadership.
- Develop standards and processes for the protection of information systems against cyber-attacks.
- Manage IT staff and the day-to-day operations of the IT department.
- Review financial activities of the IT department and assist with the development of the annual IT budget.
- Oversee software integrations, upgrades, and interfaces.
- Stay abreast of new technologies and system enhancements.
- Approve purchases of technological equipment and software and establish partnerships with IT vendors.
- Evaluate vendors and negotiate vendor contracts.
- Ensure that service level agreements are being met.
- Improve information flow.
- Design and/or customize technological systems and platforms to improve patient and staff experience.
- Plan the implementation of new systems and provide guidance to IT professionals and other staff within the organization.
- Oversee the technological infrastructure (networks and computer systems) in the organization to ensure optimal performance.
- Direct and organize IT-related projects.
- Analyze the costs, value, and risks of information technology to advise management and suggest actions.
- Build and maintain effective relationships with providers, department directors, staff, and senior leadership.
- Ensure that the organization’s IT systems meet all legal and regulatory requirements, such as those related to securing protected health information as defined by HIPAA.
Competencies
- Director of Information Technology Competency
- Annual Care Learning Education/In-services
Supervisory Responsibilities
- The position supervises the IT staff and oversees day-to-day activities of the IT Department.
Physical demands
- Continuously requires vision, hearing, twisting, and talking. Frequently requires standing, fine dexterity, sitting, and handling. Occasionally requires walking, lifting, carrying, reaching, kneeling, pushing/pulling, bending, and crouching. Rarely requires climbing.
Travel required
- Some time will be spent traveling between NHH’s facilities in Roanoke.
Required education and experience
- Proven experience in an IT managerial role
- Excellent knowledge of IT systems and infrastructure
- Background in designing/developing IT systems and planning IT implementation
- Solid understanding of budgeting and business operations
- Superior analytical and problem-solving capabilities
- A strong strategic and business mindset
- Excellent organizational and leadership skills
- Outstanding communication and interpersonal abilities
- Associate degree in computer science or relevant field
- Working knowledge of clinical electronic health record systems
- Experience managing vendor and service-provider relationships
- Experience with VOIP and Sangoma/SwitchVox phone systems
Preferred education and experience
- At least 5 years of experience in healthcare industry
- Bachelor’s degree in computer science or relevant field
- Working knowledge of network administration, information security, desktop support.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Competitive salary/benefits package, including health insurance, dental plan, life insurance, and 403B investment plan. Malpractice is fully covered. Generous leave policies, CME benefits, licensure, and professional membership benefits. Educational loan repayment options may be available through National Health Service Corps, depending on qualifications. NHH is a non-profit organization; therefore, employees can apply for loan forgiveness plan(s). Eligibility is based on plan guidelines and approval.
EEO Policy: New Horizons Healthcare is fully committed to attracting, retaining, developing, and promoting the most qualified employees, without regard to race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, veterans’ status or other characteristic prohibited by law. We provide a work environment free from discrimination and harassment and where employees are treated with respect and dignity.
NHH is an EEO/Veterans/Disability/Drug-Free Employer
