Engagement Services Coordinator

Position Summary

New Horizons is seeking an exceptional Engagement Services Coordinator to staff weekly Day Program operations and enthusiastically develop and facilitate new engagement programming & activities for young adults (YA) experiencing homelessness.

We are looking for someone with experience in program development, small-scale event planning and group facilitation.

Schedule: Monday-Thursday, 11 am - 9 pm (10-hour days, 4 days per week)

Primary Responsibilities

Day Program Staffing

• Staff Day Program Monday, Tuesday, Thursday 3-8pm and Wednesday 2-8pm including set up and tear down
• Foster a warm and welcoming environment for YA to get their needs met, engage with support systems, and get connected to resources
• Proactively engage YA through intentional conversations and engaging activities
• Take pride in the physical space; ensure drop-in space is clean and organized, supplies are stocked, flyers and materials are up to date, and make suggestions for ongoing spatial improvements
• Work in collaboration with the other staff on the floor to ensure all aspects of program are covered
• Complete timely intakes and re-enrollments for new clients
• Check-in all program participants on HMIS database
• Regularly communicate and model expectations and protocols for YA
• Apply consequences and hotlist protocol
• Maintain cleanliness and organization of the downstairs space including laundry room
• Be flexible and willing to cover other aspects of program as need (example: serving lunch or dinner)
• Train new Direct Service Volunteers as assigned

Engagement Programming

• Develop and facilitate two Engagement Programs a week (examples include, but are not limited to Writers Group, Music Group, Cooking Club, etc...)
• Monitor effectiveness of programming, and generate ideas on how to make improvements
• Work with the Engagement Services Team (EST) to schedule events geared at bringing resources to our young adults
• Work with the EST to plan, facilitate and host holiday parties and monthly birthday parties
• Schedule community partners to conduct tabling to provide resources to our clients
• Facilitate a Youth Advisory Board, or similar initiative, to gather feedback from clients

Required Qualifications (Knowledge, Skills & Abilities)

• Strong competence and application of Conflict De-escalation
• Strong track record applying the principles of Trauma Informed Care and Positive Youth Development
• Experience providing culturally responsive services and quality care to LGBTQ youth, youth of color, and young women
• Non-judgmental and enthusiastic attitude about engaging with young people across the spectrum of religious and spiritual beliefs, race, ethnicity, culture, sexual orientation and gender
• A history of demonstrated teamwork skills and initiative
• Proficient with computers and technology including using the Microsoft 365 suite (Word, Excel, SharePoint and Outlook)
• Experience in Program Development
• Experience in Group Facilitation
• Ability to work late into the evening
  

Preferred Qualifications (Knowledge, Skills & Abilities)

• Three or more years of experience working with homeless youth and young adults. A bachelor's degree in social work, Psychology, Sociology or another closely related field is preferred.
• Proficiency with Clarity Homeless Management Information System (HMIS)

Physical Requirements

• Frequent standing, walking, stooping, kneeling or crawling
• Pushing, pulling, lifting or carrying up to 50 pounds
• Frequent, continual, intermittent flexing or rotation of wrist(s), spine, and body
• Regular exchange of verbal and written communication

Benefits for this role include:

• 25 Paid Time Off (PTO) days per year, prorated and accrued from first day
• Six (6) paid holidays each year (New Years Day
• Employer-paid medical, dental and life insurance for employee-only plans
• 403(b)-retirement plan with annual 2% employer match
• Employee Assistance Program
• A supportive and mission-driven work environment

New Horizons is an equal opportunity employer and qualified applicants from all cultures and communities are encouraged to apply, especially people of color, members of the LGBTQIA community, and people with lived experience.

New Horizons is Christian Ecumenical Human Services organization that is multicultural, diverse, and welcoming to all. New Horizons welcomes full participation of all people -- all denominational backgrounds, race, ethnicity, gender identity, sexual orientation, abilities or socioeconomic location.