What are the responsibilities and job description for the Support Services Outpatient Supervisor position at New Horizons?
GENERAL SUMMARY
Plans, organizes, and directs the work processes and support staff of the Outpatient component to ensure efficiency in supporting patient care.
ESSENTIAL JOB FUNCTIONS
1.0 Provides administrative direction, leadership, and supervisor of support staff.
2.0 Conducts Employee Performance Management Activities.
3.0 Oversees all activities for the day-to-day operations of the office support functions.
4.0 Prepares a wide variety of administrative reports and performs special projects as requested.
5.0 Ensures and maintains the data integrity of the EHR system.
6.0 Oversees all scheduling reconciliation and works on client demographics.
7.0 Provides and performs back up in all support staff areas (i.e. intake, insurances etc.) as time permits.
8.0 Performs other duties as requested.
Requirements
MINIMUM QUALIFICATIONS
Associates Degree in Human Services or Business. Diploma, certificate from a school of business or 5 years experience will be considered. A minimum of two years supervisory experience required. Progressively responsible experience may be considered as a substitute for the degree and supervisory requirement. Data processing skills needed. Knowledge of billing and collection processes. Ability to communicate effectively with various disciplines of the agency.
PHYSICAL REQUIREMENTS
- Must be able to apply Therapeutic Effective Aggression Management (CPI / CARE) Techniques without limitations.
- Sedentary-Sedentary work involves sitting most of the time. Occasional walking or standing. Remaining in a seated position for an extended period.
- Standing or walking-Standing is to remain on one's feet in an upright position at various times to assist clients or staff.
- Lifting or carrying up to 20 lbs.
- Pushing or pulling up to 20 lbs.
- Reaching overhead to move supplies.
- The work requires visual acuity such as preparing and analyzing data and figures; to utilize computer systems; extensive reading.
- Works in an air-conditioned environment.
