What are the responsibilities and job description for the PRE-SERVICE REPRESENTATIVE- PATIENT ACCESS CENTRAL FULL-TIME DAY SHIFT 24137 position at New Jersey Division of Mental Health Services?
Join Our Team at New Bridge Medical Center!**
We are dedicated to providing high-quality, compassionate care to our diverse community. As a leading healthcare provider, we offer a supportive and inclusive work environment. If you're passionate about making a difference and thrive in a collaborative setting, New Bridge Medical Center is looking for a Pre-Service Representative.
Job Duties
Ensuring proper service date, codes, demographic and insurance information is input into the hospital scheduling system.
Scheduling/booking appointments.
Obtaining pertinent patient, procedure and physician information.
Ensuring all processes are completed daily in a timely manner.
Properly verifies and obtain prior-authorization when needed.
Follows up on any requests and/or messages left on work phone immediately.
The pre service representative assures that all patients have all information they need so that they will arrive on time and prepared for their appointment and the hospital has all the information required to properly bill or services.
The pre service rep will follow very specific protocols in scheduling and the collection of financial information.
Refers patients that are self-pay to the financial assistance department to schedule an appointment prior to services.
Obtains financial clearance and approval for any patient seeking services.
Pre registers the patient by verifying the accuracy of demographics and insurance information at the time of scheduling.
Collects payments for deposits to meet deductibles and co-insurance.
Participates in educational programs and in-service meetings.
Promote the mission, vision, and values of the hospital.
Greet all patients, families, and visitors with a positive attitude.
Performing other duties as assigned.
Patient Access Representative Requirements
High School Diploma, GED, or suitable equivalent.
2 years' work experience in customer service or related field.
Proficient knowledge of medical terminology, billing practices and coding.
Proficient computer skills.
Proficient with MS Office Suites.
Excellent communication skills, both verbal and written.
Proficient mathematical skills.
Outstanding people skills.
Strong organizational skills.
Bi-lingual a plus in speaking Spanish and conversing in Spanish
We provide a comprehensive benefits package, including a competitive medical, dental, and vision plans. We prioritize work-life balance with a generous time off policy that includes ample vacation days, personal time, sick leave and nine paid holidays. Additionally, we are committed to the personal and professional growth of our employees, offering robust tuition reimbursement and continuing education programs to help support our employees ongoing development.
