What are the responsibilities and job description for the Customer Service Rep - Bilingual Korean position at New Leaf Staffing, Inc.?
Position : Customer Service Rep - Bilingual Korean
Location : Pasadena
Temp to Perm Possibility
Schedule : Monday - Friday (9 am - 6 pm or 10 am - 7pm)
ESSENTIAL JOB FUNCTIONS :
- Documents all communications involving beneficiary and provider contacts.
- Answer incoming calls from our customers to include but not limited to members, providers, health plans, insurance brokers, and hospitals in accordance with HIPAA guidelines.
- Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer system.
- Advises management on issues and opportunities regarding workflows.
- Coordinates complete resolution of service issues by interfacing with other departments including Eligibility, Benefits, Claims and any other departments internally.
- Learns required measures of health information regulations.
- Develops an understanding of the grievance and appeals process available to dissatisfied beneficiaries and providers.
EDUCATION / EXPERIENCE :
SKILLS / KNOWLEDGE / ABILITY :
