What are the responsibilities and job description for the Sales Service Representative- Korean Bilingual position at Oxale Infotech?
Location : Remote / Hybrid
Company : Leading Debt Settlement Agency in USA and Canada. The company is committed to helping individuals manage and resolve their debts effectively. We pride ourselves on delivering exceptional customer service and personalized financial solutions to our clients.
We are seeking a highly motivated and dynamic Sales Service Representative to join our team. This role is integral to our customer service operations, focusing on handling incoming inquiries and providing exceptional support to our clients. You'll be responding to potential clients who have already expressed interest in our services and people who are interested in the services.
Key Responsibilities :
- Answer incoming calls from potential clients, addressing their inquiries and providing detailed information about our debt settlement and consolidation services.
- Build strong relationships with clients by understanding their financial needs and recommending appropriate solutions.
- Follow up on leads generated through various channels to ensure timely and effective communication.
- Maintain accurate and detailed records of client interactions and transactions in our CRM system.
- Collaborate with the sales and customer service teams to achieve company goals and deliver outstanding service.
- Stay updated on industry trends and company offerings to effectively address client questions and concerns.
Requirements :
This role requires handling sensitive financial matters, so the ability to stay composed and professional in challenging situations is essential.
What We Offer :