Pharmacy Technician

Position : Pharmacy Technician

JOB SUMMARY :

Assists pharmacist with managing specific reports that impact medication adherence, medication reconciliation and other STARs and HEDIS measures. Contributes to team effort by providing outreach to members and accomplishing related results as needed.

ESSENTIAL JOB FUNCTIONS :

• Assists in managing Health Plan and various affiliated Health Plan specific reports that impact medication adherence, medication reconciliation, and other STARs and HEDIS measures.
• STARs and HEDIS measures include but not limited to Adherence to Diabetes, Hypertensive (RAS Antagonists) and statin medications; Statin Use in Persons with Diabetes (SUPD); Comprehensive Medication Review (CMR); Statin Therapy in Patients with Cardiovascular Disease (SPC).
• Oversees and manages the pharmacy concierge team (outreach team). Incorporates new strategies to improve member outreach affecting STARs related medication adherence measures.
• Responsible for managing member, provider, and vendor outreach that impact Part D quality initiatives using data entry to track outcomes of all communications and outreach. Collaborates with healthcare professionals of all levels involving patient medications.
• Direct member outreach to address adherence gaps by identifying / addressing barriers.
• Phone and faxing for Provider office outreach to obtain confirmation of prescription and other required data.
• Provides education for the PCP offices and staff for the Part D STAR and HEDIS measures.
• This position will confirm eligibility and benefits, while providing support for services based on member guidelines. Plays a key role in maintaining an elevated level of patient satisfaction by providing patients with exceptional customer service and serving as the liaison between patients, physicians, and pharmacies
• Contacts patients to initiate or provide reminder for follow-up office visits and managing turn-around times for call-backs.
• Providing support to the clinical pharmacists that are performing Medication Therapy Management for Health Plan members.
• Attends daily multidisciplinary heath care team meetings and works with the pharmacist to provide recommendations as needed involving patient drug therapies.
• Practices discretion and care on a regular basis when working with sensitive / confidential data pertaining to the patient, department, or company.
• Adheres to payroll policies and properly uses timekeeping system with minimal manual changes.
• Maintains regular and consistent attendance.
• Adheres to Compliance Plan and HIPAA regulations.

EDUCATION / EXPERIENCE / SKILLS :

LICENSURE / CERTIFICATE / TRAINING :