What are the responsibilities and job description for the New Life Central: Mac and iOS Technician Level 1 position at New Life Church?
Job Details
Job Location
New Life Central Operations - Colorado Springs, CO
Position Type
Full Time
Salary Range
25.00 - $26.00 Hourly
Description
Job Title : Mac and iOS Technician Level 1
Accountable To : Director of IT
Salaried or Hourly : Hourly
Hours : Full-time, Monday through Friday. 8 : 30 am - 5 : 00 pm. Rotating Sundays and special events, depending up circumstances of the department.
Job Titles Supervised : None
Purpose : To serve the New Life Church ministries though support and maintenance of laptop, tablet, phone and network devices.
Environment : Primarily Mac OS & iOS devices and unique technology needs based on unique user end goals. 400 client devices and 200 users across 7 locations.
Essential Responsibilities :
- Install, configure, troubleshoot, and maintain user workstations.
- Onboard training of new staff on MacOS, Outlook, MFA, and OneDrive
- Perform troubleshooting and analysis of support issues.
- Primary contact for help desk support tasks over phone, messaging and email.
- assist with escalated support calls as needed.
- Manage helpdesk ticketing software, initial troubleshooting and escalation if needed.
- Manage desk phone moves, adds, and changes.
- Maintain up-to-date support documents and procedures for client and IT staff in a logical manner.
- Manage purchase orders issued to vendors for technical and office supplies, and equipment.
- Approve and code vendor and service provider invoices according to IT and Accounting Dept. guidelines.
- Manage department funds transfers for goods and services, according to IT and Accounting Dept. guidelines.
- Maintain inventory of supplies, tools, and devices.
- Report copier and printer usage to Accounting and third party vendors.
- Maintain departmental files and filing system.
- Provide evening and weekend on-call support as requested on a rotational basis as needed.
- Ability to deal with vendors and third-party providers, both on the phone, email and in person, in a courteous and professional manner while determining the best outcome for the church.
- Work in close association with the entire staff to build and maintain a strong team environment among our staff and complete the work necessary to fully serve and support the ministries and events of New Life Church.
- Support New Life church with your tithe.
- Attend regular staff meetings and additional meetings when requested.
- Cooperate with the IT Director & church by performing any other duties as necessity requires.
Minimum Requirements
Education : High School Diploma
Experience : Demonstrated skill and experience supporting, administering, and troubleshooting MacOS and iOS devices.
Desired Skill Goals : MacOS and iOS Certifications
Technical Certifications
Formal Technical Education
Knowledge, Skills, and Abilities :
Testing : DISC and Values Profiles, GiftQuest, and Sequential Logic.
Physical Requirements of Help Desk / Network Technician.
Frequency of Required Exposure / Use
Working Environment
Seldom
Occasional
Frequent
Cold (50o F or less)
Heat (90o F or more)
Gases / Fumes / Dust
Heights
Noise
Climbing (Stairs / Ladders)
Driving
Standing
Sitting
Walking
Bending
Work with Others
Working Alone
Crawling or Kneeling
Chemicals / Solvents
Repetitive Movements
Office Machines
Telephone
Facsimile (Fax)
Computer / Mouse / Printer
Copier
Moving Heavy Items
Seldom
Occasional
Frequent
Reaching Over Shoulder
Reaching Forward
Moving computer equipment
Other Requirements
Seldom
Occasional
Frequent
Visual Acuity : Near
Visual Acuity : Far
Hearing
Speech
Manual Dexterity
Eye-Hand
Coordination
This description is not intended, and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to be an accurate reflection of the principal job elements essential for making comprehensive decisions.
I have read and understood the requirements for this position and I can perform the essential responsibilities for this position.
Salary : $25 - $26
