New Life North: Events & Hospitality Team Leader

Description

Job Title:  NLC Events and Hospitality Team Leader

Department: Facilities

Reports to: Director of Hospitality

Status: Full-time | Hourly I 40 hours per week 

Schedule: 4 -- 10 hour shifts

Supervisory role: Yes

Last updated: 3.25.25

New Life Church's mission is to make disciples in the Pikes Peak region, by calling people to worship, connect and serve.  

To serve New Life Church North campus by leading the Hospitality Events Team in providing excellence in all campus events through supervising and working with the NLC Support Staff.

• Lead designated Hospitality Team to accomplish the following tasks:
  • Maintain cleanliness of NLC North campus.
  • Perform set-up and tear-down of classrooms, meeting rooms and conference areas for seminars, weddings and events as needed. This may include but is not limited to:  5’ and 8’ tables, folding chairs, stackable chairs, easels, podiums and round tables.
  • Move office furniture and assist with installing new equipment, as needed.
  • Stock cleaning supplies, when received.
  • Open and close building according to reservations requests and campus calendar ensuring that the lights, heating and/ or air conditioning are turned on or off at appropriate times.
  • Provide building and grounds security by ensuring that all appropriate doors/buildings are locked, lights are turned off and alarms are set.
  • Respond to fire or security alarms at any time.
  • Perform snow removal by operating all necessary equipment.
  • Assist with traffic control in parking lot as requested.
  • General errands as requested.
• Meet with incoming or outgoing Team Leader to exchange current information.
• Report damage or maintenance needs to the proper Hospitality representative, so that all such issues are handled in an appropriate manner and time-frame.
• Maintain team safety.
• Assign tasks to Team. 
• Hold daily team meetings for devotions, information, updates and training.
• Hold 1 on 1 Leadr meetings with applicable staff on a weekly to bi weekly basis.
• Work alongside team members while accomplishing daily workload and tasks.
• Maintain active presence with team members throughout each shift.
• Walk through building regularly, thoroughly checking for potential projects or issues and assigning as appropriate.
• Learn continuously from leadership to maintain a high level of service.
• Build healthy relationships with fellow employees and develop effective team unity.
• Must be flexible and available to serve on holidays, Sundays and special events. 
• Be a healthy example of NLC values.
• Advance the Kingdom of God by representing Christ at all times in thought, action and speech.
• Demonstrate ongoing financial support of the ministries of New Life Church.
• Attend regular staff meetings and additional meetings as required.
• Work in close association with the entire staff to build and maintain a strong team environment and complete the work necessary to fully serve and support the ministries of New Life Church.
• Cooperate with the Hospitality Director by performing any other duties when asked to do so.

NOTE:  Job duties may be performed in an office environment, classroom, large multi-purpose room, kitchen, storage room or outdoors in any season.  Use of ladders, carts, dollies and hand-trucks may be required.

        Physical Dexterity (Psychomotor Abilities) Required for Events Positions

• Static Strength - The ability to exert maximum muscle force to lift, push, pull or carry objects.
• Stamina - The ability to exert yourself physically over long periods of time without getting fatigued.
• Trunk Strength - The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
• Multi-limb Coordination - The ability to coordinate two or more limbs together (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the body is in motion.
• Manual Dexterity – Adroitness in using the hands.
• Dynamic Strength - The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.
• Extent Flexibility - The maximum range of motion possible at a particular joint or series of joints working together.
• Gross Body Equilibrium - The ability to keep or regain your body balance or stay upright when in an unstable position.

• Ability to read and carry out written and oral instructions.
• Computer skills including familiarity and experience with a variety of software applications, such as: the MS Office suite of applications – Word and Excel. Experience with email, such as MS Outlook.
• Strong organizational skills.
• Ability to handle constantly changing priorities and demands.
• Effective organizational, problem-solving, and conflict-resolution skills.
• Demonstrate leadership skills and ability to build teams and partnerships.
• Experience with staff and volunteer management, training and development.
• Ability to perform basic arithmetical functions.
• Detail-oriented and self-motivated.
• Ability to verbally communicate effectively and tactfully at all levels.
• Personable and helpful attitude.
• Excellent grammar and written communication skills.
• Ability to handle multiple tasks and to complete projects with little guidance.
• Able to work well under pressure.
• Maintain the confidentiality of sensitive information.

• Ability to verbally communicate effectively and tactfully at all levels.
• Ability to handle multiple tasks, willing to learn and able to complete assignments with little guidance.
• Ability to work well under pressure and time constraints.
• Maintain the confidentiality of sensitive information.

Education:  High School Diploma or sufficient comparable experience.

Experience:  2-3 years events set-up and tear down, general housekeeping , or related work experience

Physical Demands:

• Moderate to considerable physical activity; requires handling of objects up to 50 pounds, standing or walking for extended periods, climbing ladders, bending, and squatting, crawling in tight spaces, and use of protective equipment.
• Work environment may involve some exposure to hazards or physical risks, which require following basic safety precautions.
• Work may involve moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, unpleasant odors, and/or loud noises.

Appropriate safety eyewear, earplugs, safety vests, fall protection belts, hard hats, protective gloves, latex gloves, respiratory protection and back-support belts are available and should be worn by all Events and Housekeeping staff when engaged in activities requiring such safety gear.

This description is not intended to be an exhaustive list of all responsibilities, skills, or working conditions associated with this job.  It is intended to reflect the principal job elements essential for making compensation and employment decisions.

I have read and understood the requirements for this position and I can perform the essential responsibilities for this position.

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Qualifications

Salary : $20 - $23