What are the responsibilities and job description for the Front Office Coordinator position at New Life Medicine, PLLC?
The Front Office Coordinator is responsible for overseeing the front office operations to ensure the office runs smoothly and efficiently. Supervise employees and oversee the front office. This role involves coordinating with the managers to handle employee absences, facilitating employee coverage, and managing patient interactions. The Front Office Coordinator will also handle medical records requests, scan paperwork, process pre-authorizations for patient medications, order necessary shots, and assist with check-in/check-out procedures. Additionally, this position includes coordinating the training of new employees, managing daily deposits, and preparing necessary reports.
Key Responsibilities:
- Oversee front office operations to ensure smooth and efficient functioning.
- Fill in positions as needed
- Over see to make sure patients are in correct appointment
- Coordinate with the manager to manage employee absences and facilitate coverage.
- Deescalate patient situations and provide excellent patient care
- Scheduling for patients and provider request.
- Handle medical records requests and ensure timely processing.
- Scan and organize paperwork for efficient record-keeping.
- Help to Process pre-authorizations for patient medications.
- Help to process Referrals timely.
- Order shots and other necessary medications for patients.
- Interact with patient situations.
- Assist with patient check-in and check-out procedures as needed.
- Manage daily deposits and ensure accurate financial reporting.
- Prepare and submit necessary reports to management.
- Bring any issues or major problems to the managers to discuss
- Other duties as needed
Qualifications:
- High school diploma or equivalent; additional education or certification in office administration or healthcare management 3 plus years
- 5 plus years Health care relation experience
- Proven experience in an administrative role, healthcare setting.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal skills.
- Ability to handle sensitive information with confidentiality.
- Problem-solving skills and the ability to de-escalate situations effectively.
Supervised by: Office Manager
