What are the responsibilities and job description for the Front office position at Holston Medical Group?
If you are a motivated and reliable person with exceptional customer service skills and the ability to thrive in a fast-paced environment, come join Holston Medical Group.
We are looking for friendly, courteous employees to ensure a positive patient experience and welcome a teamwork environment.
WHAT WE OFFER :
- Company paid Life and Accidental Death and Dismemberment Insurance
- Company paid Long Term Disability Insurance
- 401(k) and Roth Retirement plan with Company Contributions
- Medical, Dental, Vision, and additional Life and STD Insurance
- Health Savings Account Plan with company contributions
- Paid time off
- Paid Sick time
- Paid Holidays
- Employee discounts
- And more!
General Summary :
The Front Office I provides the first point of contact with patients as they enter the office or via telephone. The Front Office I greets all patients, vendors, or anyone within the office or on the telephone with a warm welcome.
The Front Office I is responsible for opening the office and ensuring readiness for patients consistent with Holston Medical Group’s quality practice standards, polices, procedures and customer service expectations.
The Front Office I will check in patients, collect payments, check out patients, schedule follow-up appointments and balance all transactions daily.
The Front Office I is responsible for providing excellent customer service skills throughout the day.
Opening Responsibilities :
- Open safe, remove and distribute prescription pads, drug cabinet keys and embossers to nurses
- Count money in opening drawer and log amount
- Take the phones off the evening setting and follow-up on any messages left overnight
- Unlock doors for the business day
Check-In Responsibilities
- Greet patients, vendors, or anyone within the office or on the telephone with a warm welcome
- Data entry of patient demographics and insurance information
- Ensure that patient insurance information is up-to-date and accurate / obtain current copy, as needed
- Verify demographic information with patient
- Update all front office forms if out-of-date to include but not limited to history form, demographics, HIPPA, financial policy, no show, communication forms, etc.
- Provide HIPAA information to patient
- Provide history form to patient if out-of-date
- Provide all new patients a new registration packet (history, advance directive, medical record number) and enter in to the EMR (electronic medical record)
- Verify insurance eligibility
- Collect co-pay, generate receipt and post collected payment to the patients account (performed at check-in and / or check-out)
- Generate router for patient
- Enroll patients in follow my health
- Supply patient with internet password, if requested
Check-Out Responsibilities
- Collect co-pay, generate receipt and post collected payment to the patients account (performed at check-in and / or check-out)
- Address any outstanding balance with patient, collect payment or make payment arrangements on past due balances, generate receipt and post collected payment to the patients account
- Schedule follow-up appointments
- Verify all narcotic logs and ensure patient picking up prescription has a valid driver’s license
General Office Responsibilities
- Answer incoming phone calls
- Create detail specific tasks from patients for nurses and providers with preferred contact information
- Answer general billing questions
- Pick up documents to shred from within the office
- Pick up documents to send to Scan from within the office, ensure properly labeled with medical record number
- Distribute items from the fax machine (date stamp)
- Key charges as necessary
- Open and distribute mail
- Ensure all medical records releases are completed and a valid Photo ID is obtained
- Cross train in all areas of the front office when possible
- May have to fill in at other HMG offices upon request based upon the business need on an occasional basis
Closing Responsibilities :
- Close out bank deposit following HMG procedures
- Close out credit card machines for the day
- Make sure all calls are cleared from que before logging out of the phone que
- Forward phones to the evening setting
- Close and lock all doors
Education / Experience / Knowledge :
- High School diploma or equivalent required
- 1-2 years’ experience in a medical office or customer service position, preferred
- Proven success asking for payment, making change, and balancing a cash drawer
- Working knowledge of managed care and overall understanding of HMO’s and PPO’s, preferred
- Excellent customer service skills is a must
Last updated : 2024-11-12
