Demo

Volunteer: Member Success Manager

New Life Serenity Center
Cleveland, OH Volunteer
POSTED ON 2/6/2025
AVAILABLE BEFORE 3/7/2025
Our vision at New Life Serenity Center is to empower women in the Midwest to reclaim their full potential and thrive in recovery. We are dedicated to supporting each individual in building a unique foundation for success, providing curated resources that inspire them to lead productive, meaningful, and fulfilling lives.

New Life Serenity Center connects our community of volunteers with members to connect, mentor, and support their growth through an individualized success plan that fosters personal development in these key areas

  • Parenting and Family
  • Education and Career and Development
  • Body/Mind/Spirit Connection
  • Finance and Banking
  • Legal Integrity
  • NLSC Leadership

We believe in the transformative power of community and personalized support. Together, we are committed to fostering an environment where women can flourish, guided by compassion, integrity, and a shared vision for a brighter future.,

Are you passionate about empowering sober women to achieve their full potential? If you're driven by compassion and motivated to make a difference, this volunteer opportunity is custom designed for you.

Join New Life Serenity Center as our Member Success Manager!

New Life Serenity Center believes that empowering women can transform communities. We are currently seeking a dedicated, reliable, and consistent Member Intake Manager. We aim to develop a core program that meets women where they are and provides them with concrete tools for future success. To learn more about the impact we are making, please visit our website www.newlifeserenity.org.

This is a flexible, unpaid position requiring 5-10 hours per week, where you'll collaborate closely with our Leadership team to create lasting change.

Your Impactful Role

As the Member Success Manager, you will be the first point of contact for prospective members who are hungry for their own success. Your primary responsibilities will include

  • Scheduling and facilitating interviews with prospective members.
  • Assessing their fit for the organization and proposing suitable programs for members.
  • Onboarding qualified members into our programs.
  • Data acquisition and entry to maintain our CRM systems.
  • Serving as the first Member connection to NLSC, ensuring a welcome experience before introducing them to our areas of service per their individualized roadmap.
  • Collecting feedback and testimonials from our members to help us continually improve our programs.

Role Requirements

  • Availability during EST office hours
  • Willingness to participate in occasional weekend team meetings
  • Experience with MS Office Suite and CRM systems, or a strong willingness to learn
  • A high level of confidentiality and empathy
  • Familiarity with the 12-step program
  • A background in HR, social work, or case management is preferred

What We Offer

  • Training We provide 3-5 hours of comprehensive training to equip you for your role.
  • A Supportive Community Join a passionate and supportive team dedicated to helping those in need.
  • Make a Difference Be part of a non-profit organization that truly changes lives in your community.

Why You're Perfect for This Role

You are not just seeking something to do, but to live and act with meaningful purpose. You believe in the power of empowerment and everyone’s potential. Your passion for supporting others and your unwavering commitment to lifting women will make you an exceptional team member.

Join Us Today!

We believe that every woman who wants to can thrive in a life of sobriety. We work with these women to develop various tools for their personal empowerment. Join us in making a difference with women on their journey to a brighter future. Together, we can create lasting change in our community!

Submit your resume and cover letter highlighting your relevant experience to lyats@newlifeserenitycenter.org. In your cover letter, share how your experience aligns with our mission and why you would be a great fit for the Member Intake Manager role.

This is a volunteer opportunity provided by VolunteerMatch, in partnership with LinkedIn for Good.

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Job openings at New Life Serenity Center

New Life Serenity Center
Hired Organization Address Westlake, OH Volunteer
Our vision at New Life Serenity Center is to empower women in the Midwest to reclaim their full potential and thrive in ...

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