What are the responsibilities and job description for the Volunteer Services Manager position at The City Mission?
About us:
As a Christ centered organization, we are dedicated to reaching hearts and changing lives by caring for and empowering individuals experiencing homelessness in Cleveland. All employees at The City Mission (TCM) are ministers of the Gospel and are vital for the fulfillment of our mission: providing help and hope to all people through the transforming power of God’s love. Therefore, it is essential that all employees of TCM have a personal relationship with Jesus Christ and agree with and abide by our Statement of Faith and Lifestyle Principles.
These core values represent our staff, and we will hire, reward, recognize, review, coach, and correct based on these core values:
- We are called to serve Christ and others.
- We believe God transforms lives.
- We commit to steward well.
- We succeed by working together.
- We care for every person knowing all are made in the image of God.
Job Summary:
Through a strong Christian worldview, the Volunteer Services Manager oversees the planning, leadership, implementation, and ongoing evaluation of volunteer services.
Supervisory Responsibilities:
- Provides leadership and manages the department/staff effectively and efficiently.
- Assists in the interviewing of potential staff and makes recommendations for hiring.
- Coaches, corrects, rewards, recognizes, and reviews staff in accordance with TCM’s Core Values & policies.
- Completes Performance Management Tool process for all direct reports quarterly and annually.
Essential Job Functions:
Plans, Implements, and Evaluates Volunteer Services
- Confers with administrative staff to plan volunteer program consistent with needs.
- Recommends establishment of policies and procedures for in-service training, work hours, and types of service to be performed by volunteers.
- Recruits, onboards, and assigns volunteers into best fitting positions.
- Organizes classes of instruction for volunteers to teach procedures and techniques.
- Manages the volunteer service database, running frequent reports to ensure system is up to date.
- Conducts surveys to evaluate effectiveness of volunteer service program.
Connects With Volunteers
- Hosts tours, orientations, and organizational overviews.
- Regularly communicates to volunteer community on updates and new opportunities.
- Actively recruits throughout the community through church fairs, college fairs, business gatherings, etc.
- Working with the Marketing team, maintain a strong social media presence to alert the virtual community to volunteer needs and events.
- Working with the Marketing team, develop and maintain website, ensuring information is strategically presented to maximize volunteer recruitment efforts as well as provide assistants to existing volunteers.
Other Responsibilities
- Arranges volunteer recognition through various channels to foster a culture of value.
- Provides coverage/support for absent team members when possible and appropriate.
