What are the responsibilities and job description for the General Manager position at New Life Transport Parts Center?
General Manager
Why work with us?
Do you have the heavy-duty expertise to work with one of the leading truck and trailer parts companies in the country? Then come and be a part of the New Life Team! New Life Transport Parts Center is a wholesale distributor of aftermarket and OEM heavy-duty truck and trailer parts. New Life is dedicated to industry-leading customer service and bringing “new life” into your transport equipment.
Position Summary:
The General Manager is responsible for driving sales and sales strategies inside the facility along with leveraging their parts expertise to lead customers to the best heavy-duty solutions. The GM is also responsible for driving and coordinating all activities of the wholesale Distribution Center, leading a team of up to 30 and managing the overall performance including P&L, equipment, personnel administration, safety, facilities, and work schedules. It is the General Manager's objective to meet or exceed the annual budget and inventory goals while fulfilling the customers' expectations for product availability and service.
Responsibilities & Duties:
- Develop and execute strategic plans to achieve sales targets and expand our customer base.
- Establish trust by engaging with customers to determine sales needs – beyond just immediate needs – to uncover future needs and expansion opportunities.
- Consistently deliver a high-level customer service by building relationships to increase sales and maintain a professional industry network.
- Provide accurate reporting of various key performance indicators and understand customer experiences to make recommendations to sales departments in order to improve customer service and retention.
- Stay up to date on industry standards and any new innovations, materials, tools and/or processes that can be used to increase sales.
- Oversee all Distribution Center functions and workspaces.
- Act as the highest source of information at the Distribution Center for all warehouse, inventory, product concerns and standard procedures (for both employees and customers)
- Recruit, interview, hire, and train staff and acting as a liaison between the sales departments, operational departments, and executive management to ensure order fulfillment needs along with sales targets and customers' expectations are met.
- Proactively develop employees to achieve a high-performance level and manage costs and assets of the Distribution Center to achieve financial performance targets.
- Keep a safe and clean workspace at all times.
- Other duties as assigned.
Education & Experience:
- Bachelor's degree in Sales, Marketing, or Business – Preferred.
- Computer literate and proficient with inventory catalogs and various Microsoft Office Suite products and Google software and programs.
- 5 years of industry experience in the heavy-duty parts industry
- 3 years of experience in supervisory/management position
- 3 years of parts sales experience
- Proven track record in operations and customer service
- Works well under pressure and manages stressful situations with ease
- Strong customer service and salesmanship skills
Skills & Abilities:
- Ability to manage a P&L.
- Ability to calculate profit margins and other simple math functions.
- Excellent communication, externally and internally up and down the organization.
Physical Requirements:
- Must be able to lift/carry 1-49lbs frequently
- Must be able to lift/carry 50-99lbs occasionally
- Must be able to lift/carry 100lbs infrequently
Benefits & Job Perks:
- Competitive compensation & commission program
- Affordable Insurance Plans (Medical, Dental, Vision, 401k with match & more!)
- 12% Wellness Discount
- Generous PTO and Paid Holidays
- Employee Assistance Program (EAP)
- Employee Referral Program
- Opportunities for upward mobility
- Team-oriented atmosphere & positive growing company culture
About HTI:
New Life is a subsidiary of Hinton Transportation Investments, Inc (HTI). HTI is the collection of investments in the heavy-duty transportation industry operating as New Life Transport Parts Center, Road Equipment Parts Center, Pace Transportation Services, Martec International, and U.S. Trailer Parts & Supply.
With 30 locations and expansion nationwide, we are eager to add hard-working and growth-oriented sales individuals to our team. If you are dedicated and ambitious, our family-owned company is an excellent place to grow your career. HTI prides itself on internal upward mobility – leading to more opportunities for YOU!
Hinton Transportation Investments is an Equal Opportunity Employer.
