What are the responsibilities and job description for the Inside Sales position at New Life Transport Parts Center?
About the Role:
The primary responsibility of this position will be to provide phone and computer-based customer service, and to sell goods and services to accounts and prospects. The position requires frequent inbound and outbound phone calling. The position requires significant over the phone relationship development, account management, and some prospecting to support our overall goal of sustained year-over-year growth.
This position is an Inside Sales opportunity that may lead to other positions with the company – such as Outside Sales, Marketing, Sourcing, Operations, and eventually into Management and Leadership. This position is a member of our Customer Service team in Byron Center.
Responsibilities and Duties:
- Sell goods and services to accounts and prospects to support the overall goal of sustained growth
- Conduct frequent inbound and outbound phone calls
- Develop over the phone, computer-based, and in-person customer service relationships
- Grow technical knowledge of parts essential to the heavy-duty vehicle aftermarket
- Use of catalogs and parts manuals to identify and sell heavy duty truck and trailer parts.
- Suggest sale of related parts when identical replacements are not available
- Keep current on new products and product updates
- Answer customer questions about products, prices, availability, and product features.
- Other tasks as assigned
Qualifications:
- High School Diploma (GED) – Required
- 1-3 years of sales and/or customer service experience – Required
- Bachelor's Degree in Sales, Business, or Management – Preferred
- Experience with Heavy Duty Truck and Trailer Parts – Preferred
- Ability to provide outstanding, friendly, and professional customer service
- Ability to multitask and handle multiple accounts
- Ability to sit, stand, bend, kneel, stoop and lift/move up to 75lbs individually and up to 100lbs during team lifts (if needed)
- Candidates must be able to pass a background check, drug test and/or MVR check, if needed.
Benefits:
- Affordable Medical, Dental, and Vision Insurance
- 401(k) Company Match!
- Life Insurance/Accidental Death/Long Term Disability – Company Paid
- Supplemental Life Insurance
- PTO after 30 days
- Paid Holidays after 30 days
- Parental Leave after 6 Months of Hire
- Employee Assistance Program (EAP)
***Employees are eligible for benefits the 1st of the month following 60 days
Why work for HTI?
New Life is a division of Hinton Transportation Investments, Inc. HTI is an industry leader in heavy-duty truck and trailer parts sales. The organization has over 30 locations nationwide and globally. Hinton prides itself on internal upward mobility, leading to more opportunities for YOU!
Hinton Transportation Investments is an Equal Opportunity Employer.
