What are the responsibilities and job description for the Order Processing Clerk position at New Life Transport Parts Center?
Job Overview
The GRDC Order Processing Clerk would be the main point of contact for posting purchase orders (POs) and invoicing customer orders (CO’s) in the enterprise resource planning (ERP) system. This role would be the subject matter expert (SME) in posting and invoicing to serve as a resource to other warehouse employees. Additionally, the role would perform other administrative needs for warehouse operations such as scanning paperwork & performing daily report checks, etc.
Responsibilities and Duties
- Posting POs and Invoices
- Serve as the subject matter expert for posting POs and invoices to the ERP.
- Train warehouse employees on posting POs and invoicing CO.
- Analyze POs and invoices to find discrepancies on the floor.
- Communicate with key stakeholders such as buyers, IC & AP with discrepancies.
- Seek opportunities to improve posting processes and recommend them to leadership.
- Warehouse Operations
- Scan miscellaneous paperwork related to POs and COs into the system.
- Quality Control audits on completed processes on POs & COs
- Complete daily report checks on open aged POs, COs & DOs printed not delivered, COs & DOs delivered not invoiced and report findings to leadership.
- Seek opportunities to improve warehouse administrative operations and recommend them to leadership.
- Customer Focus
- Collaborate with internal teams including inventory control and accounts payable to meet and exceed customer expectations.
- Address operational issues that may impact customer satisfaction such as discrepancies on POs and COs.
- Develop and maintain strong relationships with key internal and external stakeholders to ensure seamless communication and excellent customer service.
Skills and Qualifications
- High school diploma or GED required.
- 2-3 years of experience in distribution, logistics, warehouse operations, receiving and/or billing.
- Knowledge of WMS/ERP & how to use Microsoft Office products (Outlook, Excel, Word, etc.).
- Skilled in finding discrepancies and very detail oriented.
- Communicates effectively and efficiently with teams and stakeholders, both written and verbally.
- Manages multiple priorities and stays organized.
- Aligns task execution with customer satisfaction.
Physical Requirements
- Ability to use stairs and walk on paved and unpaved surfaces.
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