I.T. Specialist

Business Unit: 24400

I.T. Specialist #00054464-24400, Full-Time, Perm, in Albuquerque, NM

# of Positions: 1

Opening Date: 01-27-2025 - Close Date: 02-07-2025

Job Pay Range: II/KK: $30.443 - $60.886 per hour OR $63,321 - $126,643 annually

Target Pay Range/Rate: $35.838 per hour OR $74,543 annually

The Bernalillo County Metropolitan Court is recruiting for a full-time, classified, I.T. Specialist position #00054464-24400 for the Information Technology Division in Albuquerque, New Mexico.

Essential Tasks: This is an essential position. Employee is on call and may be required to work weekends and holidays and during other court closures. Analyze and troubleshoot software, hardware and telecommunication problems. Diagnose application, network and system errors with users to solve problems. Document errors and monitor frequent or recurring problems to identify the need for upgrade in user training, applications, documentation, system and court procedures. Monitor timely resolution of problems, test resolution prior to distribution to users and follow-up with customers to ensure a resolution has been achieved. Develop, manage and maintain change reports to LANs and WANs hardware and software inventory and user configurations. Act as liaison with vendors for hardware repairs. Develop and maintain system documentation regarding physical topology, equipment, environment and/or software. Prepare and distribute user documentation. Administer user accounts, security access to applications and systems. Administer e mail, including account creations and deletions. Must be able to maintain confidentiality. Have the ability to get along with Judges, fellow employees and others and to work under stress. May perform other duties as assigned to meet the operational needs of the Court.

EXAMPLES OF JOB DUTIES

The Information Technology Specialist is responsible for serving as a point of contact for end users, vendors, and staff to resolve computer hardware, operating system, software application, server, network, and telecommunication related issues.

Develops software and hardware replacement schedules.

Installs, configures, and tests protocols on various operating systems and platforms.

Writes login scripts, uses templates, maps network drives, and backups and restores data.

Plans and organizes initiatives to integrate, upgrade, replace, install, and configure computer hardware, operating systems, software applications, servers, network, and telecommunications equipment.

Implements emergency plans, including disaster recovery procedures.

Installs, configures, analyzes and tests computer images to develop baseline production images for staff.

Downloads and installs operating system security patches to protect against malicious attacks and vulnerabilities.

Maintains security on operating systems, software applications, and servers.

Updates anti-virus definitions to protect against virus threats.

Administers end user accounts to ensure secure passwords and permissions are applied to files and folders to protect data.

Migrates data from one server to another.

Maintains directory structures on servers.

Creates, configures, verifies, and maintains tape backup jobs to protect and preserve data stored on desktops, laptops, and servers.

Restores or retrieves data from backup tapes.

Sets up, configures, and tests delivered equipment to ensure proper operation.

Travels to judicial entities at remote locations to provide technical support.

Develops training manuals and procedures for judicial entity applications, processes, and forms.

Reviews existing applications to execute test cases and reports test failures to vendors or developers.

Provides technical support to end users at local and remote judicial entity locations.

Writes specification goals and functions, table structures, and outlines basic output screens and reports.

Provides technology application support.

Designs, defines, analyzes and implements application software and new application processes.

Other duties as assigned.

COMPETENCIES/QUALIFICATIONS
The successful applicant should demonstrate knowledge of installation, configuration, maintenance and testing of operating systems, software applications, drivers, utilities, remote management tools, routers, switches and hubs, and specific software on servers; computer programming languages; imaging software and techniques; network design; protocols and standards models; network monitoring tools; port blocking and firewalls; database structure, maintenance operations, table layout and construction and functionality of application; data standards; application’s front-end data entry screen designs, functions, and back-end data storage design; statistics and data collection techniques.

WORK ENVIRONMENT AND PHYSICAL DEMANDS
The following functions are representative, but not all-inclusive of the work environment and physical demands an employee may expect to encounter in performing tasks assigned to this job. Work is performed in an office or court setting. A valid driver's license and travel may be required. The assigned work schedule may include nights, weekends, holidays, and overtime. The employee must regularly interact positively with co-workers, clients, the public, judges, and justices.

This job description is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions performed

BENEFITS

Medical/Dental/Vision/Rx, Short, and Long Term Disability Insurance Programs, employee assistance program (EAP) [http://www.mybenefitsnm.com/]

State paid life insurance, supplemental and dependent life insurance

Optional flexible spending accounts for medical, day-care, and travel expenses

Paid time off, up to eight (8) weeks

Paid time off and retirement buyback

Eleven (11) paid holidays

Up to 12 weeks of paid parental leave

Deferred Compensation 457(b) plan

Lifetime Defined Benefits Retirement Plan [http://www.nmpera.org/]

Flexible work schedules and alternative work locations*

Free health care, Rx, and lab work at the facility (Stay Well Health Center) in Santa Fe, NM

Bilingual compensation*

Training and career development opportunities

Higher education opportunities, educational leave, and tuition reimbursement

May qualify for the Public Service Loan Forgiveness Program (PSLF)

May receive overtime holiday or shift differential pay*

May receive physical fitness leave*

*These benefits vary by job classification or need*

QUALIFICATIONS

• Education: Bachelor’s degree from an accredited college or university in Business Administration or Management, Project Management, Computer Science, Information Technology, IT engineering, or other directly related fields.

Education Substitution: Four (4) years of directly related or relevant experience may substitute on a year for year basis.

Experience: None.

TO APPLY: Applicants interested in applying should complete a New Mexico Judicial Branch Application for Employment (Revised 7/29/24) or a Resume Supplemental Form (Revised 7/29/24) and submit with a signature and date to the Human Resource Division prior to 5 p.m.

Human Resources Division

401 Lomas NW

Albuquerque, New Mexico 87102

Telephone: (505) 841-9819 | Fax No: (505) 222-4823

Email: metrjobs-grp@nmcourts.gov

Website: https://webapps.metrocourt.state.nm.us/HRjobsapp/job_ops

PROOF OF EDUCATION IS REQUIRED

The Bernalillo County Metropolitan Court is an Equal Opportunity Employer and applicants selected for an interview must notify the Human Resource Division at (505) 841-9819 of the need for an accommodation.

EQUAL OPPORTUNITY EMPLOYER