What are the responsibilities and job description for the Medical Records & Health Information Supervisor (DOH/NMVH 10104343) position at New Mexico Department of Health?
Salary
$18.34 - $29.34 Hourly
$38,140 - $61,024 Annually
This position is a Pay Band 55
Posting Details
THIS POSTING WILL BE USED FOR ONGOING RECRUITMENT AND MAY CLOSE AT ANY TIME. APPLICANT LISTS MAY BE SCREENED MORE THAN ONCE. THIS POSTING MAY BE USED TO FILL MULTIPLE POSITIONS.
POSITION IS LOCATED IN TRUTH OR CONSEQUENCES, NM
The New Mexico State Veterans' Home is located on sixteen picturesque acres in Truth Or Consequences, New Mexico. It provides long-term and skilled nursing services for honorably-discharged veterans, their spouses, or parents of veterans killed in combat action. The facility has 131 nursing home, skilled-nursing living beds. Services for residents are provided 24/7, focusing on maintaining or improving their physical, mental, and psychosocial well-being under a personalized plan of care developed by licensed health professionals
Why does the job exist?
The New Mexico State Veterans Home is seeking a highly experienced and detail-oriented Medical Records Supervisor to oversee the operations of the medical records department. This key leadership role ensures the accuracy, privacy, and regulatory compliance of all health records, supports quality improvement initiatives, and maintains continuous survey readiness for CMS and VA inspections. The ideal candidate will have direct experience in a Veterans Home or VA healthcare facility, with a proven track record in managing health information systems in a long-term care setting.
How does it get done?
¿ Lead and supervise the daily operations of the medical records department, ensuring accuracy, confidentiality, and compliance with regulatory standards.
¿ Supervise and direct at least two (2) full-time medical records staff; manage scheduling, evaluations, and discipline in accordance with State of New Mexico HR policies.
¿ Serve as the facility's lead for CMS and VA surveys, providing complete and timely documentation, reports, and audit responses.
¿ Maintain and regularly update the facility's Survey Readiness/Preparedness Book and oversee all document preparation related to state and federal inspections.
¿ Ensure compliance with HIPAA, CMS, VA, and New Mexico Department of Health regulations related to documentation, patient privacy, and medical records retention.
¿ Collaborate with the QA/PI Committee to ensure accurate tracking, quality documentation, and regulatory readiness.
¿ Conduct internal audits and implement corrective actions to improve record accuracy and performance.
¿ Manage medical staff and contractor credentialing processes and maintain up-to-date credential files.
¿ Oversee the effective use of the PointClickCare (PCC) system; ensure data accuracy and train staff as needed.
¿ Participate in Triple Check and Skilled Nursing Facility (SNF) meetings to ensure billing accuracy and support interdisciplinary care coordination.
¿ Train physicians, attorneys, contractors, and facility staff in documentation standards, compliance policies, and the use of PCC or related systems.
¿ Serve as a point of contact for legal requests, audits, and external inquiries regarding medical records.
¿ Develop and maintain departmental policies and procedures that align with the mission and regulatory obligations of NMSVH.
¿ Maintain a high level of professionalism and confidentiality in all interactions and documentation processes.
Who are the customers?
The primary customer are the brave men and women that answered our nations call, executed their duties and now are unable to live in their respective communities due to failing health. This job will also support the widows of the service men and women to include parents that have lost children in combat (Gold Star Parents)
Ideal Candidate
¿ Certification in Health Information Management (e.g., RHIT, RHIA)
¿ Experience working under New Mexico Department of Health regulations or state-operated healthcare systems
¿ Familiarity with long-term care documentation standards specific to veterans' services
¿ Proficiency in electronic health records, data privacy, and audit response systems
¿ Experience working in a Veterans Home or Veterans Affairs healthcare facility is required
¿ One of the following:
¿ 3 years in Health Information Management in Long-Term Care plus 1 year in a hospital setting; OR
¿ 4 years in Health Information Management in Long-Term Care
¿ 3 years of experience with PointClickCare (PCC)
¿ 3 years of experience preparing for and responding to VA and CMS surveys
¿ 3 years of experience managing a Survey Readiness/Preparedness Book
¿ 3 years of experience/knowledge of CMS and VA regulations and audits
¿ 3 years of participation in QA/PI (Quality Assurance/Performance Improvement) programs
¿ 3 years of experience managing HIPAA compliance and audits
¿ 3 years of experience training and working with doctors, attorneys, contractors, and interdisciplinary staff
¿ 3 years of experience managing medical credentialing processes
¿ 3 years of experience participating in Triple Check and Skilled Meetings
Minimum Qualification
High School diploma or equivalent and one (1) year experience working in a hospital setting using medical terminology, processing and maintaining a medical records system, and/or use of Microsoft Office programs and hospital clinical software. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling one (1) year may substitute for the required experience.
Substitution Table
No Job Description Available
Employment Requirements
Employment is subject to criminal background check pursuant to New Mexico Caregivers Criminal Screening Act, (Sections 29-17-2 through 29-17-5 NMSA 1978 and 7.1.9.1 through 7.1.9.11 NMAC) and is conditional pending results.
Must possess and maintain a valid New Mexico driver's license.
Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification as a condition of continued employment.
Successful completion of the Health Insurance Portability and Accountability Act (HIPAA) training.
Must sign and observe confidentiality agreement.
Must be able to read, write, speak, and comprehend the English language.
Occasional travel for training & meetings and driving a State of NM owned motor vehicle may be required; Working hours may include weekends, holidays, overtime, and callback hours. Essential functions of the job and specific physical ability requirements will be available at the time of interview or may be obtained at the New Mexico Veterans' Home Human Resources office.
Working Conditions
Work is performed in an office setting within a long-term facility with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Walking throughout the facility and frequent communication and interaction with residents, staff, and the public. Periods of walking, standing, bending pushing, pulling, lifting, and stretching for a variety of activities may be required. Must be able to function under pressure and stressful situations Health hazards such as exposure to contagious viruses and diseases. May also include routine exposure to public, fellow employees, and facility resident illness, stressful situation, and bodily fluids, as well as exposure to physical and/or verbal abuse. Occasional travel for training & meetings and driving a State of NM owned motor vehicle may be required; some lifting; extended hours to meet deadlines will be required. Working hours may include on-call, nights, weekends, holidays, overtime, and callback hours. Essential functions of the job and physical ability requirements will be available at the time of interview or may be obtained at the New Mexico Veterans' Home Human Resources Office
Supplemental Information
Do you know what Total Compensation is? Click here
Agency Contact Information: Berna Garcia 575/894-4234 Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is not covered by a collective bargaining agreement.
$18.34 - $29.34 Hourly
$38,140 - $61,024 Annually
This position is a Pay Band 55
Posting Details
THIS POSTING WILL BE USED FOR ONGOING RECRUITMENT AND MAY CLOSE AT ANY TIME. APPLICANT LISTS MAY BE SCREENED MORE THAN ONCE. THIS POSTING MAY BE USED TO FILL MULTIPLE POSITIONS.
POSITION IS LOCATED IN TRUTH OR CONSEQUENCES, NM
The New Mexico State Veterans' Home is located on sixteen picturesque acres in Truth Or Consequences, New Mexico. It provides long-term and skilled nursing services for honorably-discharged veterans, their spouses, or parents of veterans killed in combat action. The facility has 131 nursing home, skilled-nursing living beds. Services for residents are provided 24/7, focusing on maintaining or improving their physical, mental, and psychosocial well-being under a personalized plan of care developed by licensed health professionals
Why does the job exist?
The New Mexico State Veterans Home is seeking a highly experienced and detail-oriented Medical Records Supervisor to oversee the operations of the medical records department. This key leadership role ensures the accuracy, privacy, and regulatory compliance of all health records, supports quality improvement initiatives, and maintains continuous survey readiness for CMS and VA inspections. The ideal candidate will have direct experience in a Veterans Home or VA healthcare facility, with a proven track record in managing health information systems in a long-term care setting.
How does it get done?
¿ Lead and supervise the daily operations of the medical records department, ensuring accuracy, confidentiality, and compliance with regulatory standards.
¿ Supervise and direct at least two (2) full-time medical records staff; manage scheduling, evaluations, and discipline in accordance with State of New Mexico HR policies.
¿ Serve as the facility's lead for CMS and VA surveys, providing complete and timely documentation, reports, and audit responses.
¿ Maintain and regularly update the facility's Survey Readiness/Preparedness Book and oversee all document preparation related to state and federal inspections.
¿ Ensure compliance with HIPAA, CMS, VA, and New Mexico Department of Health regulations related to documentation, patient privacy, and medical records retention.
¿ Collaborate with the QA/PI Committee to ensure accurate tracking, quality documentation, and regulatory readiness.
¿ Conduct internal audits and implement corrective actions to improve record accuracy and performance.
¿ Manage medical staff and contractor credentialing processes and maintain up-to-date credential files.
¿ Oversee the effective use of the PointClickCare (PCC) system; ensure data accuracy and train staff as needed.
¿ Participate in Triple Check and Skilled Nursing Facility (SNF) meetings to ensure billing accuracy and support interdisciplinary care coordination.
¿ Train physicians, attorneys, contractors, and facility staff in documentation standards, compliance policies, and the use of PCC or related systems.
¿ Serve as a point of contact for legal requests, audits, and external inquiries regarding medical records.
¿ Develop and maintain departmental policies and procedures that align with the mission and regulatory obligations of NMSVH.
¿ Maintain a high level of professionalism and confidentiality in all interactions and documentation processes.
Who are the customers?
The primary customer are the brave men and women that answered our nations call, executed their duties and now are unable to live in their respective communities due to failing health. This job will also support the widows of the service men and women to include parents that have lost children in combat (Gold Star Parents)
Ideal Candidate
¿ Certification in Health Information Management (e.g., RHIT, RHIA)
¿ Experience working under New Mexico Department of Health regulations or state-operated healthcare systems
¿ Familiarity with long-term care documentation standards specific to veterans' services
¿ Proficiency in electronic health records, data privacy, and audit response systems
¿ Experience working in a Veterans Home or Veterans Affairs healthcare facility is required
¿ One of the following:
¿ 3 years in Health Information Management in Long-Term Care plus 1 year in a hospital setting; OR
¿ 4 years in Health Information Management in Long-Term Care
¿ 3 years of experience with PointClickCare (PCC)
¿ 3 years of experience preparing for and responding to VA and CMS surveys
¿ 3 years of experience managing a Survey Readiness/Preparedness Book
¿ 3 years of experience/knowledge of CMS and VA regulations and audits
¿ 3 years of participation in QA/PI (Quality Assurance/Performance Improvement) programs
¿ 3 years of experience managing HIPAA compliance and audits
¿ 3 years of experience training and working with doctors, attorneys, contractors, and interdisciplinary staff
¿ 3 years of experience managing medical credentialing processes
¿ 3 years of experience participating in Triple Check and Skilled Meetings
Minimum Qualification
High School diploma or equivalent and one (1) year experience working in a hospital setting using medical terminology, processing and maintaining a medical records system, and/or use of Microsoft Office programs and hospital clinical software. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling one (1) year may substitute for the required experience.
Substitution Table
No Job Description Available
Employment Requirements
Employment is subject to criminal background check pursuant to New Mexico Caregivers Criminal Screening Act, (Sections 29-17-2 through 29-17-5 NMSA 1978 and 7.1.9.1 through 7.1.9.11 NMAC) and is conditional pending results.
Must possess and maintain a valid New Mexico driver's license.
Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification as a condition of continued employment.
Successful completion of the Health Insurance Portability and Accountability Act (HIPAA) training.
Must sign and observe confidentiality agreement.
Must be able to read, write, speak, and comprehend the English language.
Occasional travel for training & meetings and driving a State of NM owned motor vehicle may be required; Working hours may include weekends, holidays, overtime, and callback hours. Essential functions of the job and specific physical ability requirements will be available at the time of interview or may be obtained at the New Mexico Veterans' Home Human Resources office.
Working Conditions
Work is performed in an office setting within a long-term facility with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Walking throughout the facility and frequent communication and interaction with residents, staff, and the public. Periods of walking, standing, bending pushing, pulling, lifting, and stretching for a variety of activities may be required. Must be able to function under pressure and stressful situations Health hazards such as exposure to contagious viruses and diseases. May also include routine exposure to public, fellow employees, and facility resident illness, stressful situation, and bodily fluids, as well as exposure to physical and/or verbal abuse. Occasional travel for training & meetings and driving a State of NM owned motor vehicle may be required; some lifting; extended hours to meet deadlines will be required. Working hours may include on-call, nights, weekends, holidays, overtime, and callback hours. Essential functions of the job and physical ability requirements will be available at the time of interview or may be obtained at the New Mexico Veterans' Home Human Resources Office
Supplemental Information
Do you know what Total Compensation is? Click here
Agency Contact Information: Berna Garcia 575/894-4234 Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is not covered by a collective bargaining agreement.
Salary : $38,140 - $61,024
